So it started with the check in, there were not organised and the rooms were not ready. And i was checking in at 4 pm and as per my booking i was supposed to check in at 2pm. Then once i went to the room it was in a very bad condition, the paint was peeling off the walls and the room like everything was about to fall apart. As i was on a business trip, i left and cane back at night. There were 2 Air conditioner’s, one in the living room and the other in the bedroom. Both were not working and after repeated pleading with the staff i finally gave up and slept in 38 degree celsius heat. Next day they agreed to change my room and gave me another room. While i was gone on my business trip during the day, they trumped up false damage charges and charged me LKR 25,000 for some damage which i was niether shown or any proof given. They had taken a deposit of USD100 in cash at the very beginning and now i know why the insisted on taking cash. The staff was rude and not helpful, the worst experience of mine in srilanka
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