쾰른, 포르츠 라인 기차역 근처 호텔

우리는 매우 늦게 (약 02:30) 체크인해야했지만 전혀 문제가되지 않았습니다. 서비스는 매우 친절하고 도움이되었습니다. 우리는 불행히도 더 이상 현장에서 사용할 수없는 Booking.com 이상 3 명을위한 방을 예약했습니다. 우리는 완전히 문제가 없었고 추가 비용 없이 2개의 Comfort 더블룸에 ”분배”했고 핑계로 하우스 바에서 무료로 또 다른 음료를 받았습니다. 객실 자체는 매우 잘 갖추어져 있고 편안합니다. 포함된 아침 식사는 ”해머”였으며 매우 풍부하고 다양했습니다. 우리 중 절대적으로 추천합니다. 주차 하우스가 바로 옆에 있으며 우리에게 비용이 들지 않습니다.

Arrived tired and hungry after travelling and working non-stop since the day before. Reception was efficient and friendly and the room great! Clean, spacious and comfortable with ample tea and coffee on offer. I went down to the restaurant. The staff are GREAT. However, although I am on a work trip - I could not bring myself to order as I felt awkward ordering such a pricey meal, so I went for the pizza at 12€ This pizza filled the hole in my stomach, but as a routine supermarket pizza buyer (usually on offer at around 3€), I immediately recognised the pizza that arrived. It was dry and lacked taste and left me feeling slightly resentful - but I ate it and washed it down with a red wine, as I was too hungry and tired to complain and wait for something else. A really good place to stay: convenient, good location and transport links... but maybe fill up before you arrive. Or maybe order from one of the cheaper tastier delivery options. In the morning, I had to be at work for 07h00. Because I arrived exhausted, I mis heard the receptionist say that breakfast was at 06h30. All I heard was 06h00. I needed to catch a taxi at 06h30, so I went down to breakfast at 06h10. I had booked b&b rates, so breakfast was included. Everything was set up but the lights were dimmed, so I helped myself to some fruit and a coffee (all I really need for breakfast). At 06h15, man in charge of breakfast came and moaned at me. He was really grumpy and unkind. He told me I was too early and that I should go and sit in the bar area so no one would see me (er, there was no one else there!). He was totally inflexible and rude. I explained my mistake to the receptionist and said I needed to cancel my breakfast booking as I would not be allowed to eat it the following morning (as I had to be at work by 07h00 again). The receptionist kindly packaged me up some more fruit, water, yoghurt and a small mars bar to take with me. After spending 07h00 - 17h00 at work, 99% of the time on my feet, I arrived back to find my room unserviced. Clearly the hotel has its rules and sticks to the rules that are convenient (like breakfast time), but is happy to break the rules like servicing a room. I did not actually care that the room was unserviced, it makes little difference to me - but on principle, after being made to SO unwelcome at breakfast, I thought it ironic that the hotel didn't actually fulfil their side of the contract. The reception staff are great, and when I mentioned it to them, said that if I need anything, I must just let them know.

Das Hotel ist abgewohnt, abgenutzt und hat seine besten Zeiten schon lange hinter sich. Im verwinkelten 6. OG, das man über unebene Treppen und unterschiedliche Bodenniveaus erreicht, hat man 2 „Zimmer“ eingerichtet, die kleinen, schäbigen Kämmerchen gleichen. Unglaublich, dass man so etwas heute noch angeboten bekommt. Die Teppichböden in den Fluren sind voller Flecken und völlig unansehnlich. Wenig einladend auch der altertümliche Empfangsbereich und alle übrigen Hotelbereiche. Wo die angebliche 3-Sterne-Bewertung ihre Berechtigung hat, hat sich uns leider nicht erschlossen. Ein lautes, grausiges Hotel, das man schnell verlassen und ebenso schnell wieder vergessen sollte.

2-night B & B 비즈니스 숙박을 위해이 호텔을 예약했습니다. 방은 깨끗했지만 기본적이지만 에어컨이 잘 작동하지 않았습니다. 리프트는 머무는 동안 매우 기질적이었습니다! 최악의 경험은 끔찍한 고객 서비스였습니다! 프론트 데스크 뒤에는 한 지점에 5 명의 직원이 있었고 4 명의 고객이 기다리고 있었지만 3 명은 대기열 고객을 완전히 무시하고 대신 자신의 대화에 참여했습니다. 이것은 두 밤에 일어났습니다! 전반적으로, 그런 비참한 고객 서비스 측면에서 메리어트 브랜드에 실망했습니다. 공항 직원 회원은 내 판단을 확인했습니다.

호텔의 위치는 여전히 상대적으로 멀다. 가장 가까운 기차역에서 도보로 약 20분 정도 소요되며, 택시를 타기에 매우 불편합니다. 버스가 있지만 항공편이 적습니다. 깊은 여행에 정말 적합하고 부모-자식 여행에는 적합하지 않으며 아이가 너무 피곤합니다.

자우만스 호텔의 위치는 시티투어를 하기 편리한 관광명소에 있습니다. 자우만스 호텔 예약은 쾰른 여행을 더욱 편안하게 만들어 드립니다.호텔은 본공항에서 단, 5km 정도 거리에 있고, 포르츠 라인 기차역에서는 단, 6km 정도 거리로 가까워 이동이 편리합니다. Rolfs Streichel Zoo, Wahner Heide 등 인기 관광지들이 비교적 가까운 거리에 있어, 차를 이용하여 쉽게 이동할 수 있습니다.호텔 시설을 이용하여 하루 동안의 피로를 말끔히 푸실 수 있습니다. 호텔에서는 주차 공간을 제공합니다.

호텔은 몇 년 동안 왔으며 객실은 깨끗하고 리셉션은 친절하며 조식 뷔페는 모두를 위해 다양합니다. 웰빙 공간이 작고 수영장은 개조가 필요하며 초대된 것이 거의 없으므로 우리가 사용하지 않습니다. 호텔은 구시가지에서 좋은 곳이지만 대중 교통으로 접근할 수 있습니다. 호텔은 가장 중요한 포인트인 주차장을 제공합니다. 주차 비용은 1박에 13유로입니다. 도착 당일 우리는 문제없이 주차할 수 있었습니다. 토요일과 일요일에는 주차가 완전히 과체중이었고 일부는 두 번째 줄과 지역 건너편에 주차되었습니다. 13유로에 주차할 수 있는 리셉션에서 우리는 표시된 차고 앞에 서서 주차할 수 있었습니다. 이 지역이 너무 과한 경우 더 이상 주차 티켓을 제공해서는 안 될 수도 있습니다. 단기 체류를 위해 대체로 괜찮습니다.

깨끗하고 좋았음 단 프랑크푸르트 공항에서 다소 거리가 있어 시차때문에 도착해서 운전할때 많이 피곤함 숙소는 너무 ㅈㅎㅎ았음

Exactly what you’d expect from an ibis hotel. Rooms were very small but clean, and adequate for just showering and sleeping every night. Good location right near Barbarossaplatz station, lines 16 and 18 can take you straight into the city centre. We didn’t have breakfast at the hotel but right next to the station was a ‘BackWerk’ which had all you’d need for a quick breakfast.

Terrible experience at this hotel. No hot water on the first morning, took cold showers. Asked at the desk about it on our way out, and the desk agent pretended not to know anything about it, but that he would check and follow up with us. Returned that night, no follow up, so assumed all was fixed. 2nd morning, still no hot water. Enquired at the desk again, this time they acknowledged that the whole building had no hot water for the 2nd day. Desk agent promised follow up again, that management was discussing compensation. Pointed out that no one followed up yesterday, but was assured that he would. Returned that evening to no follow up from anyone again. At check out, asked what the resolution would be, agent didn't know we had any problem. When asked about the lack of hot water for 2 full days, the agent said we should have spoken to them at the time!!! I explained that we had, but he again could do nothing and promised a follow up by email from the hotel manager. Needless to say, that follow up never came again! I emailed their head office about what was going on with the problems at the hotel, and the complete failure of customer service. They replied to me that they were pleased there was a ”quick solution” of the problem!!! They didn't feel that there was any call for compensation for either the lack of hot water, or the hotels response!! They begrudgingly offered a €20 voucher toward a future stay! Lol. They clearly need that €20 more than me, they can keep it!! Find a different hotel to stay, the B&B clearly feels that the new Customer Service is No Service.