호텔 암 아우구스티너플라츠(Hotel am Augustinerplatz)

服務態度很好 酒店位置不錯

이것은 훌륭한 호텔이 아니었습니다. 우리가 도착했을 때, 우리가 머무는 동안 아침 식사가 전혀 제공되지 않을 것이며 커피도 제공할 수 없다는 말을 들었습니다. 이 내용은 사전에 전달했어야 합니다. 우리는 또한 무료 와인 한 병을 받기로 되어 있었지만 아무것도 받지 못했습니다. 직원은 괜찮았지만 별로 도움이 되지 않았습니다. 우리가 머무르기 전의 모든 이메일 커뮤니케이션과 정보는 번역 없이 독일어로 되어 있어서 꽤 짜증났습니다. 전체적으로 우리가 이 정도의 비용을 지불했다면 우리는 훨씬 더 높은 기준을 기대했을 것입니다.

방에서는 담배 냄새가 심했고, 여러 곳에서 머리카락을 발견했고, 욕조가 제대로 청소되지 않았고, 수건이 얼룩졌습니다. 4*를 예약하는 것은 정말 당혹스럽습니다. 호텔에서 프리미엄 스위트룸 비용을 지불하고 이 조건의 객실을 찾으세요. 서비스가 훌륭하고 친절했음에도 불구하고 더러운 청소 기준을 보완하지는 않습니다.

디지털 체크인은 재미도 없고 시간도 많이 걸립니다. 아침 식사는 업계에서 구운 빵 때문에 흥미롭지 않습니다. 매우 작은 방. 매우 단단한 침대.

Spent three nights during a fair. Good location with a short walk to the train station and a variety of restaurants. Room was ok with a small desk for work. Otherwise nothing special. Cleaning was not the best since I found some papers with names of a previous person staying in the room. Breakfast was ok. Nothing special though. And the breakfast room was hot and crowded. I guess the hotel was full. Overall a good hotel with good location.

Eventhough i am gold member when i arrived at 12.30, the receptionist man told me that i can't check n before 3.00 pm. He didnt even check if there are available rooms. I believe there were. Location is very center. heting system didnt work properly but i asked the reception they just changed settings of heater. so it started to heat up. ******* and the hotel gave me different invoice amounts.

The location is good. The room felt a bit small for 4 pax but confortable enough. It is very clean and staffs are very friendly and helpful. The only thing is there are no complimentary on tea and coffee in the room. However, overall experience was great as it was our first time in Cologne.

The location of this hotel is great for the Christmas Markets...close to practically all of them! It was also close to shopping, bakeries, and nightlife! BUT...the hotel was a bit quirky. When booking this space I believe it was listed as 4 star...it definitely was not. Practicing a form of eco-friendliness, you receive 1 towel in the bathroom for 2 days and the rooms aren't serviced until after 48 hours. The bathroom was a tight space...a little bigger than a camper bathroom. As others of have said, there are no outlets near the bed to charge anything at night but if you know that in advance you can adapt. Unlike other reviews, I found the staff very friendly and helpful at managing requests/answering questions, and I never ran out of hot water in the shower. The Saturday price was 2.5-3 times as much as the Sunday-Wednesday. Given the time of year I guess that's understandable but I certainly wouldn't pay that again to stay there. This property wasn't horrible (I've stayed in worse) but I would select a different hotel in the future when visiting the city.

The only characteristic for a 4-star hotel of this property is its price. I can't believe this is an ******* VIP property, really feels like three-star hotel from the FRG times. *Check-in: the self-check kiosk asked me to pay my reservation in order to complete the process, despite the fact the my booking was prepaid through *******. I needed to ask for refund at the reception desk. I got my money back immediately, but still it was not a nice experience at all. *Rooms: small but rather clean. No kettle or even a drinking glass. The glass door of the shower was leaking and after I took a shower the floor was flooded. The floor towel did not help. ******** perks: At the time I made my reservation, and being a platinum ******* member, I was promised a bottle of sparkling wine at check-in, plus a free access to hotel's swimming pool. After I asked for the wine, it was delivered to my room; still, no access to the pool was given. *Breakfast was the most disappointing thing. The website of the hotel says that on Sat and Sun the breakfast is served till 11:30, but I was denied access at exactly 11:00 by the staff in the breakfast area. I managed to get to the coffee machine and to make an espresso, but was asked to leave. I reported that immediately to the hotel's reception, and the lady working there politely said that the behavior of her colleagues wasn't professional. Still, I did not get even an apology of any sort.