더 뉴 요커 호텔 호텔 쾰른-메세(The New Yorker Hotel Koln-Messe)

還不錯，服務很好

This was a nice clean hotel. There was a guy on the front desk who was an absolute gem. He was funny, helpful and knowledgeable and helped us enormously - a credit to the hotel. The room we had was spacious and clean, we got 2 extra pillows as the ones supplied where very thin. On the downside the hotel is in a very scruffy, run down area. I can only assume it was build to service the convention centre which is close by. There is virtually nothing in the area (1 restaurant - the scampino I think) which was nice otherwise you have to go into the city which is 45 minutes walk. There is however a good bus service and scooters if you prefer. Another weird point is the hotel lift. It doesn't go to a floor but stops halfway between them so you have to walk up or down a flight of stairs to get to your room??? We never had breakfast at the hotel as it was expensive and they don't do other meals. I would have given this hotel an extra star if it had been in a nicer area closer to amenities.

Mohammed was superb at taking care of us at the front desk. He went above and beyond in meeting our needs. He call us in our room within the hour to check on us to make sure all was good with our room

Staff was courteous and willing to speak my language. Hotel was clean and creative. Breakfast buffet was great. Quick and easy check-in and check-out.

Very friendly employees, I asked to have the pillow cases several times, they were filthy. The room had carpets, very outdated and we found hair clips that were not ours on the floor, so housekeeping needs training in how to keep things cleaner.

Very well staffed, secure, perfect location to the trains, MSG and so much more.. restaurants, bar, coffee, shopping. Beautiful views and shocking quiet location. I am staying here again this month and would highly recommend

DO NOT STAY AT THIS HOTEL. We found a massive cockroach in our room. Be prepared to wait at least 10-20 minutes for an elevator on the weekends, there are zero amenities in your room. Not even a refrigerator or coffee. If you want coffee in your room it cost an additional $25. A school trip was on our floor and making so much noise, running up and down the hallways, when we called security AND the front desk, no one answered, so we had to get out of bed and ask the other guests to keep quiet, which they did not. We stayed for 7 days and had to pay a service fee of $232 when we checked out, and despite these complaints they would only take 2 days off for our inconveniences. Staff could care less about making this right. We told them that we would be making a bad review so future guests aren’t treated the way we were, in which they did not care. That tells you right there that they do not care for their guests.

Rooms are a bit dated, but clean

The staff were very friendly and the room was really clean and had airconditioning. Breakfast was really good, a lot of different things to eat and drink.