플라자 프리미엄 쾰른(Plaza Premium Köln)

고객 서비스가 형편없었고, 추가 비용을 요구했고, 사우나가 작동하지 않았기 때문에 우리는 이 호텔을 다른 호텔에서 가져갔습니다. 아침 식사의 음식 품질이 좋지 않습니다. 방이 넓어서 좋았어요. 방에 수건이 없었고 고객 서비스는 우리가 자고 있을 때 오후 10시 30분에 수건을 가져다 주려고 했습니다.

에어컨이 고장 났지만 체크인할 때 아무도 나에게 말해주지 않았습니다. 실내 온도는 29.5'C였습니다. 예약 취소를 요청해서 취소를 기다리고 있습니다. 다른 호텔로 갔습니다.

호텔은 깨끗하고 넓었습니다. 불행하게도 에어컨/난방 장치가 고장났습니다. 실내온도는 25도에 고정됐어요. 잠을 자기에는 매우 불편합니다. 호텔 직원에게 이 문제를 얘기하자 그들은 어깨를 으쓱하며 “회사에서 이미 고쳤어요”라고 말했다. 나는 이것이 사실이 아니라고 분명히 말했지만 그들은 에어컨 서비스 회사로 돌아가고 싶어하지 않는 것 같았습니다! 모두 매우 정중하고 친절하지만 경영진이 에어컨 회사의 고객(손님에게 돈을 지불하는)을 옹호할 수 없다는 것은 분명합니다. 실망스럽다

We paid extra for the larger room. Nice large room with a giant window. ** Don't stay if you like to be warm. The heat only goes to 22c. 90% of the time it was at 21c. Coming in from a day out, you had to wear your jacket. The beds were small and extremely hard. The staff was friendly and house keeping checked in everyday. The front desk did bring up extra comforter because the room would not stay even at 22c.

Perfect location for attending the trade fair. Basic hotel but very comfortable. Lovely breakfast.

Nice stay at the Hotel. Room is wide and clean. The Hotel was well located and near Station if you need to travel in the city. The Staff is amazing, thanks to Medyan who help me and to his welcoming behaviour! Really appreciate his courtesy.

Loved staying here, its was clean, comfortable and the staff were very helpful and friendly, would definitely stay again

We came for one night , 2 rooms, the rooms are big and clean, extremely big beds, water and coffee and tea in the room, great water pressure in the shower. The air conditioning doesn’t work, and the road is a little noisy, but it was fine. Breakfast was good. Location is not perfect, the park nearby wasn’t nice at night, but for our purposes it was the closest to our show location. Service was very nice, a little slow for the check in, but friendly and with a smile. I would probably come again for our next show.

Hotel is middle of the road for sure. Definitly not "premium". Room was comfortable and clean. Staff was very helpful. Good European style breakfast. No lunch or dinner. Restuarant right next door is authentic German and very good. About a $35 USD cab ride to Cologne city center. Must call for cab. Close to Cologne Messe convention center.