Unfortunately, this is my last resort to get some help. I booked this hotel for my parents, and they stayed one night. they accidentally left their Kindle e-readers in the room. despite us calling immediately and returning that evening to collect the kindles, they were never returned to us. It is clear that the cleaner or some other staff member stole these, but the hotel says that they use a 3rd party cleaning service, and therefore they do not hold responsibility for the property. I would not recommend staying at this hotel, as their customer service is clearly - take the money at all costs. I've been provided with wrong contact information to follow up, waited weeks to get responses, and still they haven't replaced the items or dealt with the issue. Avoid at all costs
번역