콜라레스 Praia da Ursa climbing area 근처 호텔

We were lucky enough to stay with Karen and Goncalo for three days this August 2022. We had a family of four stay in two of the rooms in the main house. Waking up every morning to have a wonderfully cooked breakfast, fresh orange juice and great coffee any way you wanted it. Karen gave us wonderful recommendations of what to do in town, as well as places to visit not far from Sintra. She even connected us with a driver that was able to take us to and from many places. When we come back to Sintra, we will be staying here again. A home away from home feeling.

아침식사는 없는 예약이였으며 위치는 야간 어려워 현지인에 여러번 물어 도착함 직원의 서비스는 최상이며 숙소는 깨끗함

Rating 0/5 - Exceptions to this RATING - Are the polite & extremely helpful Jessica @ the front desk & Andre the Rooms Manager who went out of their respective ways to meet any requirements needed. Firstly, my reservation was booked 2 months prior yet NO NOTIFICATION that the Hotel name & brand had changed a couple weeks prior. With a few street signs & the massive New Name signage on the hotel marquis , I was not notified of the NH Re- Branding. I was told that ALL guests were notified of this Change of Corporate Re- Branding . When I explain this to the Day front Desk Manager his reply was nothing they can do as it all comes from Head Office (poor apology ). I checked all previous correspondence & no such emails were received by me despite being assured that notifications were sent to all arriving guests! After an 8 hour flight from Toronto Canada & driving past the hotel 3 times up & down one way streets, finally parked & asked where is the Tivoli Sintra Hotel? I was directed in its direction. Jessica @ the front desk walked back with me to my car ( got in with my wife & I ) & guided us through the streets to the hotel. Wonderful ! Andre was most attentive & any request was followed through with the expertise & care of a 5 star manager (a hand written note expressing his desire to be of service should we require anything) was in our room . COMMENDABLE! Now my rating is based not on these two wonderful caring staff But the other staff & room encounters. The shower head kept falling down on the bar so could only be used by hand . The evening front desk manager came to the room & apologizing said it would be repaired in the morning, still not corrected by next day. I asked for 4 towels as the shower floor was soaking wet ( said could give us ONLY 2 ) from the ill functioning shower-head, also the sink faucet spout that spewed water over the entire area (poor design) choice. The house maid came & cleaned entire bathroom that evening so we could still use it the next day - lovely lady despite no English we gestured what was required and she met our expectations. The following day we went @9:30 pm for a late light dinner. After being seated by a bus boy who did not provide us with table settings, we waited 10 minutes as the Waiter walked by us twice with no acknowledgment as to our presence (saying he would be with us momentarily would have been considerate). He proceeded to serve another table 3 feet from us, who were asking for additional drinks as they were obviously there for some time dining. We finally got up from the table & in dismay the waiter looked at us. We stated that being ignored & as guests of the hotel were upset with this level of disrespect & lack of hospitality professionalism. Lastly, I had sent an email at the time of booking advising of this being a special 70 th Birthday trip for my wife, to the hotel Manager that any niceties that could be offered would be appreciated. Not even a note ! As I am writing this in our Fig

우리는 Cascais에서 EDPjazz 콘서트를 보기 위해 하룻밤 숙박을 예약했습니다. 내 파트너는 그것을 예약했고 현기증이 심해 낮은 층이 필요하다고 지정했습니다. 도착하자마자 우리는 우리가 4층에 있다고 들었습니다. 우. 좋은 시작이 아닙니다. 접수 원은 매우 도움이되었고 우리는 우리가 우리 케이스를 떠나 점심을 먹으러 갈 것이라고 말했습니다. 교체실은 수영장을 마주보고 있는 1층에 있었습니다. 불행히도 모든 담배 재가 든 냄새 나는 쓰레기통은 창 위쪽에 바로 있었습니다. 플러스 . 우리는 작동하는 냉장고를 가지고 있었지만 (불행히도 밤새 발전기 소음을 냈습니다) 방은 깨끗하고 침대는 편안했습니다. 방에 에어컨과 TV. 아침 식사는 좋았습니다. 우리가 머물렀던 일부 4 성급 호텔보다 낫습니다. 우리는 짧은 휴식을 위해 다시 머물 것입니까? 아마도 예일 것입니다. 호텔 옆 거리의 주차장은 이 지역의 일부 도로가 아니었기 때문에 무료였습니다. 매우 친절한 직원.

우리는 체크인 훨씬 전에 일찍 여기에 도착했습니다. 우리는 충분히 편안한 라운지에서 기다렸고 우리 이후에 도착하는 손님이 우리보다 먼저 방을 할당되고 있다는 것을 알아차렸습니다. 우리는 2개의 발코니 방을 예약했지만 전망이 없고 어둡고 거무스름한 ”정원 방”이 있는 지하실에 넣었습니다. 나는 불평했고 공정하게 우리는 다음날 이사했지만 우리는 2층으로 분리되어 파티로 여행했기 때문에 이상적이지 않았습니다. 우리 파티 중 한 명이 몸이 좋지 않아 리셉션 직원이 의사에게 전화하는 것을 단호히 거부하면서 이보다 더 도움이 되지 않을 수 없었습니다. 이 리조트에서 여행 사업을 해본 적이 있는데 이렇게 불친절한 곳에 묵은 적이 없다고 솔직히 말할 수 있습니다. 도움이되지 않는 호텔. 나는 다른 사람에게 추천하는 것은 고사하고이 끔찍한 장소에 다시 머물 것을 고려하지 않을 것입니다. 조금 더 지불하고 가능한 한 멀리 떨어진 괜찮은 호텔에 머물러주세요.

Estava tudo impecável. Encontramos tudo limpo e arrumado. A única situação a apontar foi no pequeno almoço, achei que poderia haver mais variedade, apenas tinha o básico. Por exemplo, fruta lâminada, ovos mexidos, frutos secos, variedade de queijos e compotas caseiras. Mas no geral gostei muito de ter ficado alojada neste hotel.