빌라 갈레 코임브라(Vila Gale Coimbra)

Atendimento ótimo simpáticos, pequeno almoço muito bom e jantar excelente o atendimento pela funcionária uma simpatia.

Location abd parking garage was great. The mattresses were old and you could feel the springs. The showere door was useless. T h e shower wand sprayed wayer all over the floor.

Like the indoor swimming pools, breakfast buffet, location is close to bus station. Friendly staffs. Hope they have ice machine for the drinks.

We started on the wrong foot with a front desk rep named Vanessa, a lot of attituded, really not friendly and left us with a bad taste afterwards. Our room smelled like someone smoked in it, so we went back to the front desk and were lucky to find Sarah, who was a complete 180° from Vanessa. Amazing attention, friendliness and service. Second room AC was not working really well, so back we went and waited until Sarah was available. She again was amazing, went with us to the room to check the AC to make sure it wasn't something simple. As it really was the unit, she went down to work her magic. She came back a few minutes later with another amazing staff, Leonor, who I later found out is the assistant manager. They showed us another room that was cooler and let us decide if we wanted to move rooms once again, we did. That really showed us that we were cared for and we felt great. Leonor actually went the extra mile and sent us a surprise desert and wine to enjoy. All this to show that problems can happen anywhere at anytime, but what really speaks volumes is the way they are dealt with. Congratulations Vila Gale for having people like Leonor and Sarah. We would definitely stay with you again!

The hotel appearance was impressive, front desk staff very nice, and the grounds were beautiful....and then it all changed when we went to our rooms, dirty and stained carpets, the bed was the hardest bed I have ever slept on in a hotel and to ask for a full/queen and be assigned 2 twin beds stuck together was NO OKAY. The rooms were very disappointing

The hotel needs usb charging outlets in the room. The breakfast was ok. The pool and spa closes too early (@ 8pm). Pool towels not readily available.

We had a two night stay booked for this hotel. While arriving late, the staff was very friendly upon greeting us. After dropping our luggage off we made our way down to the bar for a late night beverage and a quick bit. Unfortunately, the kitchen was closed and the staff were cleaning up but Michele made us a cocktail and off to the room we went. (Around midnight) While getting ready for bed, i was reading a story out loud from the news. When all of a sudden we received a pounding noise from the room next door to quiet down. I was just READING out loud! Suffice it to say…the walls are very thin. Beds were ok. Breakfast adequate. Oh and you needed a reservation for the pool. We left a day early to make our way to Porto. Glad we did.

This hotel is amazing. The front desk staff are friendly and helpful. Definitely recommend this hotel.