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Room clean and tidy Staff pleasant. Breakfast very poor quality cooked breakfast tasteless. 2 night stay while my wife in hospital second night was almost double very expensive but I needed to stay but very disappointed. No biscuits in room. Expect better for premier plus room

Nicely situated hotel for York, but is on a list for a refurbishment, as told to us by a manager. Not the usual Premier Inn standard of rooms that we are used to. Awful toilet/shower room. Mould in the shower, filler coming away, old shower curtain that had to keep being hooked back up, problem with the toilet flushing, hole in the wall of the shower where pipe had been taken out and not filled in, smell of sewage coming up from the basin when you turned the tap on. Very, very disappointed with the state of it. Stayed 3 nights, but unable to move rooms as was told they were all the same. Very poor response from the guest relations team at Premier Inn head office. Not a hotel where we would stay again, or recommend to people.

Booked a Plus room for the extras. Carpets badly stained in corridor and room. Shower tray badly repaired. Dust everywhere. Heater fell off wall and not repaired during our stay. Guest Relations not helpful at Head Office when I complained

OK on first impressions it looks reasonable from the outside with a nice pub on the same grounds. The staff were friendy and welcoming. The hotel however is very very dated, it has no lift. The rooms are no longer cleaned daily unless you ask. Still the prices are high. Free wifi was available but I believe this was slowed down deliberately to make you buy Ultimate wifi at the cost of £5 per day. Premier in price but not Premier inn facilities. As previously stated the staff were excellent. This is a very honest opinion on this particular hotel.

5out of 5 lovely quiet hotel we stayed go four nights room was spotless the bed was very comfortable nice shower the staff amazing nothing was too much and the breakfast was freshly cooked to order would stay again brilliant and the is a lovely little restaurant short walk called the doormouse with a nice choice menu and not a bad price

Disgustingly dirty-room, shower drain disgusting /smelt, vent in bathroom covered in dust, dust and dirt on skirting, stains on walls, thick dust down side of fridge, heating and fan in room not working, thick dust on on bench in room, cobwebs hanging of wall and curtain plinths. Complained next day as we went out and reception asked if ok to go in room. I obviously replied yes as wanted it sorted. When I came back that night I realised I had left my do not disturb on door. Went in and NOTHING had been done or fixed. I would understand if bed hadn’t just been made due to dnd, however nothing had been done. Spoke to reception and with a smirk stated they couldn’t go in with a dnd. Which is absolutely rubbish after I gave permission and she saw us go out. This was a premier room as well. List goes on and on