The facility appears to be reasonably maintained. It seemed clean and initially we felt we had a nice room. However, someone had set the AC to 67!!! You could hang meat in our room and it wouldn't spoil. It took some time to get the room up to a temperature that we didn't have to wear coats. When I took a shower, there was no bathing soap in the dispenser!!! There was a light on the bed table, that kept flickering on and off all night. Trying to unplug it seemed dangerous, since the outlet seemed loose. Valet parking is crazy - $26 and I was told this is not run by the Holiday Inn, that instead it is operated/owned by Cleveland Clinic. Why would they charge so much for Valet Parking!? At $350+ per night one would expect this facility to be top notch and everything run perfectly. Sadly that was not the case. It has the potential to be a good place, but it needs some tough love. However, it is convenient to the Clinic campus and that's what we needed. Oh, and the toilets must have been measured for very small people. I'm only 5'8" and the seat was ridiculously low. My wife has back problems and only weighs 130- lbs, so it's not a weight issue....but she had trouble getting off the seat. We called room service and then brought up an add on seat that raised the height. Considering everything, the price for this facility is simply too much.
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