메트로폴리탄 앳 더 9 오토그래프 컬렉션(Metropolitan at the 9, Autograph Collection)

David, from the night shift at the Reception, made the entire difference on my trip. He was prompt to move me in the middle of the night to a quiet room, allowing me a much needed night of sleep as there were heavy street construction noises. Linens need to be replaced and seems that the hotel is working on it.

staff excellent.

Beautiful hotel and rooms. Mostly enjoyed our massage with Lolo. She was amazing!!! Definitely would come back and stay at the Metropolitan and get another massage with Lolo!!

We stayed at the 9 because it was fairly close to our destination for the day-the Rock and Roll Hall of Fame (just down East 9th). The front desk staff was friendly and efficient. Our room was ready early, which was surprising and nice. The room was large and bright. The bed was a little too hard (for me), but other than that it was an extremely comfortable room. The open-concept tub, sink and shower area was an interesting design idea, although I can imagine that it might not be to everyone’s tastes. For breakfast, we had our choice of in-room or restaurant dining and everything on the menu looked good. We had the avocado toast and eggs with a side of chicken sausage.Delicious! Checkout was fast and easy, as was the valet parking that we used. I would definitely stay here again, it is so close to everything, including Playhouse Square.

Greeted by Holly who was amazing. Even though we were early she let us check in and upgraded up. It really started the experience off right. The room was lovely and welcoming with all the amenities.

App said check in was 3pm. Hotel site showed 4pm. We arrived 4:15 & hotel said they had people who did not check on time & all the rooms were not ready. We have to wait another hour in lobby for the room. We had dinner show tickets & this made getting ready a rush once we had our room. Rooms were clean & nice. They said they upgraded us to a better room, however it was the same room on app we booked. All bar items in the room were extremely expensive. One coffee kcup was $3 for 6 ounce cup. Breakfast for two w/one meat, 2 eggs and toast 60 bucks. Valet was $48 a night in an open air lot. Great location with grocery store on corner. Pretty central in general.

this hotel was a nice hotel, good food around, staff was nice, my issue is with the room itself and specifically the availability of certain things, there was no water in the room except from the mini bar for an extra charge. the option i had was to go to the front desk and ask for water, but it was not supplied. also, no in room coffee or Tea, it was a kcup machine byt $3 for each k-cup used. this was a big turn off, the room was stocked with alcohol and snacks, but all for a charge. no robes, no extra blankets, no extra pillows. the closet was outside the room and so was the dresser. it was a weird set-up.

My husband and I stayed here while attending a show and I can’t say enough good about the property. The staff is all so welcoming, friendly and helpful. The front desk staff are amazing! Nikki and Kendra you both are an amazing asset to the hotel!! The valet staff are all great. The on-site bar options and restaurant have great food at reasonable prices. We would definitely stay again when in Cleveland!

It is a nice hotel and the rooms are cute. My room was a little dusty though. Walls are also a little thin.