홀리데이 인 시우다드 델 카르멘(Holiday Inn CD. Del Carmen)

The hotel is okay, but the entrance was blocked by cars when we arrived and we had to wait a while to get out of the car. The room and service were good although the elevator was damaged and the room was far away.

Not a bad hotel all in all but an average IHG Hotel. All staff have been polite but there is limited English. Rooms are a little tired and require an upgrade but clean tidy and adequate with good shower. Restaurant at breakfast has been great with a fair selection of food and a superb selection of fruit. Nice pool but alot of leaves in the water from the trees. Lots of bars and restaurants within walking distance and only a 5 minute drive from the airport

Good hotel close to the airport lots of shopping options close by and also many good options

They do not tell you that the hotel is under remodeling when you make the reservation. Very noisy and inconvenient. Access to the room changes every night and they do not tell you. The signs showing the new access to your room are very poor or do not exist. It's up to you to find your way to your room.

Super loud, fans running all the time, and everything looks and feels old.

Property was clean and comfortable, I was under the impression the breakfast was included and it was not.

The staff was very friendly

descent hotel in carmen

Tale of 2 cities. Myself was treated nice (up until i wanted to extend my stay and was met with a deadpan no) and my wife was treated harshly. 3 different occasions the cleaning lady scolded her for not adjusting to the cleaning lady schedule... instead of being the other way around. Billing at the restaurant was very creative. Service the first night wouldn't bring a menu for 30mins, many of times they tried to charge breakfast separately which was already included on the pre paid booking, or didn't honor prices presented on the menu. Shifty. Def never returning to this IHG property evem though I'm a gold IHG member