윅리페 호텔 검색

온라인으로 방을 예약했는데 도착했을 때 책상에 있던 남자가 방 열쇠를 주었고 별로 말을 하지 않았다. 그래서 우리는 방에 올라가서 시트가 더러워졌습니다. 똥 얼룩이 있거나 토한 것처럼 보입니다.. 그래서 우리는 아래층으로 돌아가서 새 방을 요청합니다. 그래서 프론트 데스크의 남자는 다른 방이 하나뿐이라고 말하고 새 열쇠를 줍니다. 이 방은 심지어 끔찍합니다. 담요에 화상 자국이 있고 다른 시트가 얼룩지고 욕조가 부서지고 금이 가고 천장이 다른 곳에서 물 손상이 있습니다. 그래서 다시 한 번 프론트 데스크로 가서 무엇을 할 수 있는지 확인합니다. 그는 우리에게 침대 시트를 깨끗한 것으로 만드는 것 이상이 없다고 말합니다. 그래서 괜찮다고 하고 시트를 가져가서 침대 커버에 여러 개의 얼룩이 있고 긴 머리카락과 덩어리처럼 보이는 것이 붙어 있는 것을 보고 갈아입으러 갔다.. 그래서 슬프게도 우리는 우리가 가진 것을 포장하고 체크 아웃하고 환불을 요청했습니다. 그는 60 달러가 카드로 돌아갈 것이라고 말했지만 그게 전부였습니다. 방의 상태가 깨끗하지 않고 관리되지 않았고 복도에서 마리주아나 냄새가 났기 때문에 우리는 이 호텔에 머물지 않았습니다. 우리가 처음 들어갔을 때 우리는 특히 로비가 보이는 방식으로 더 나은 것을 기대했습니다. 이제 나는 그들이 시트를 청소하는 방법을 모르기 때문에 우리가 방에 머물지 않았을 때 환불에 대해 다시 전화할 사람을 얻을 수 없습니다.

Great location. Right by freeway & restaurant's. Has laundry on site. Very nice staff.

나는이 호텔을 사랑합니다 아름다운 방 훌륭한 서비스 놀라운 직원 깨끗한 객실 훌륭한 지역 모든 사람들이 안뜰 메리어트에 머무를 것을 권장합니다 매 달러 가치가 있습니다

Must say I was concerned after booking then reading the reviews, however found a clean, refreshed room, quiet atmosphere. Bathroom had recently been refreshed, which is always appreciated. Did not use the restaurant, however food is abundant in the area. This is not a location to utilize without a vehicle. Can order ride shares and the wait will easily be 30-45 minutes for someone to get out that direction, this is not an urban area where ride-shares or other typical tourist things are going on. Plan on at least an hour to CLE airport due to the gridlock in downtown during business hours. Overall, recommend this facility. Thank you for a solid stay!!

As a Diamond Honors member, I stay at a lot of Hiltons. The staff here in general are not the best – I’m not the type who needs to be patronized and hate insincere hotel greetings, but on many occasions during my stay I walked by the front desk when no one else was around and the staff did not bother to look up and say hello or goodbye as just a common courtesy. Poor training or no motivation?  Also, I asked for my room to be made up specifically because I was running low on shampoo, soap and conditioner – they came and did the room but did not replenish any of the supplies as requested. So I asked a second day if they could replenish the supplies, they came and dropped off about 3 body creams (which I already had and did not need), no conditioner and two shampoo. They also did not replenish the coffee or coffee cups when used cups and empty creamer were sitting right next to where they left the shampoo. This is just plane laziness and ticking off tasks rather than really listening to guests.  Also, I was really looking forward to using the hot tub, which was out of order. When I asked if it might get fixed during my stay, the guy laughed and said it had been out of service for well over one year. What possible excuse can there be for not being able to fix this for over a year? If you do not plan to have it, why have it sit there embarrassingly out of service and to disappoint guests?  It shows a poor commitment to maintaining the hotel, also noting that the clock in the pool area was not running and on two days I had to run back to my room to use my towels as there were no clean towels by the pool. Just plain sloppiness.  Lastly, as a Diamond member, we used to get free breakfasts no questions asked. Now there is some new choice system which was poorly communicated – I apparently received honors points instead of free breakfasts, but only learned this on check out and was not given a choice. So I got surprised with a large food bill when I assumed I would be getting free breakfasts. Very disappointing if you are taking things away from customers and poorly communicating about this, this change is not a good one for customers and NO, you are NOT offering us more flexibility if we are not aware of the choices, you have only added complexity and disappointment. When I complained about this at check out, the front desk person had zero compassion, never apologized or thanked me for being a Diamond member. Nothing huge was wrong but there were certainly enough small things wrong and clear signs the staff here fall short of what I expect when I visit a Hilton.

주변 녹지가 매우 좋고 이탈리안 레스토랑이 매우 정통합니다.

I stayed here twice recently - once heading west and then heading back home. It was convenient to the highway, which was one feature that I was looking for. On my way out there, I was on the phone with the day desk to relay that I might be getting in a bit late, but wasn't sure if I could make it due to snow on the way, etc. He was very professional and courteous and helpful on the phone - it almost made me feel like a friend. When I got in at night, the night clerk was courteous, and everything went well. The room was no frills, and the bed a bit firm, but I slept well with no issues. The room was clean and served its purpose. The staff were good, as the day guy I talked to on the phone was at the desk in the morning and remembered that I was having difficulty in getting there the evening before. I also got a coffee from the coffee bar set up in the lobby to get me on the road. As I was quite satisfied with the room and staff and location - I reserved a room for 2 weeks later upon my return. I upgraded to one with a fridge and microwave since I had food with me. This also had a little writing desk, which I found useful. Again, staff were courteous - the day guy remembered me and greeted me, and the cleaning woman the next morning was very friendly and said that she remembered me from my earlier stay. As it was convenient, courteous and clean, I will be staying here again as I travel through Ohio.