웨스트롱브랜치 호텔을 찾아보세요

우리는 과거에이 호텔에 머물 렀으며 다음 상황을 겪지 않았습니다. 청구서가 카드에 닿았을 때 은행이 보낸 경고가 아니었다면 결코 알지 못했을 것입니다. 이 숙박 시설은 체크인시 즉시 50 달러의 보증금을 청구하며 숙박 일박 (직접 또는 디지털)의 전액 요금이 부과됩니다. 체크 아웃하면 요금이 반전되고 숙박에 대한 정기 요금이 적용됩니다. HIE 웹 사이트,이 숙박 시설의 현지 웹 사이트, 객실 세부 정보 또는 예약 대화 중 어느 것도 사전에 통보하지 않습니다. 나는 이것이 매우 슬림하고 매끄러운 연습이라고 생각했다. 또한 객실의 AC 장치가 폐쇄되지 않습니다. 영구 팬이 불고 있습니다. 온도를 조정할 수 있지만 팬은 계속 날아갑니다. 프론트 데스크는 AC 단위를 끌어 내는 것이 제안되었지만 케이블은 단위에서 바닥으로 깊게 들어가 콘센트가 아닌 바로 갈 것입니다. 따라서이 고치는 실용적이지 않았습니다. 우리가 머물렀던 236 호실의 경우, 객실 금고가 고장났습니다 (이전 손님이 조합을 기억하지 못하면 강제로 입장하는 것처럼 보입니다. 자물쇠는 금고에서 완전히 사라져 사용이 불가능했습니다). 우리는 전에 머물렀고 다시 머물 것입니다. 전반적으로 나쁜 재산이 아닙니다.이 숙박에 약간의 사소한 결함.

I stayed at the Homewood Suites this past weekend as I was working with a wedding group and I cannot be more impressed with their service. From the way that they handled the room blocks, to welcome boxes to check in on multiple rooms—they made all aspects of the planning to our stay incredibly seamless. The front desk staff upon our arrival was also incredible kind and helpful. They made sure that we felt taken care of throughout our stay. Can’t thank them or recommend them enough!

I really hate having to do this, but they quite literally left me no other option. TO THIS DAY, they offered us no resolution. Mick Murtha and Sheraton Hotels Eatontown, New Jersey sabotaged my wedding. If “sabotage” sounds like a strong word, it is. And yet, it is the most accurate and objectively true term to describe what Mick Murtha and Sheraton Hotels did to my wife and me. One (1) week (ONE WEEK) before our wedding day, we found out that our entire hotel block (which we had booked almost a year prior, mind you) had all been given away. My wife and I, as well as ALL of our guests (well over 100 people) literally had nowhere to stay. ”Computer error” is all Mick Murtha offered as an explanation. But here’s the thing. Computers don’t make mistakes; PEOPLE do. Not only did Mick Murtha never explain to us what actually happened, never take accountability or apologize for his unbelievably egregious mistake, never offer to remedy the situation in any way whatsoever, but initially, he also tried to NEVER EVEN TELL MY WIFE AND I THAT THIS WAS GOING ON. Yes, you read that correctly. With our wedding LITERALLY one week away, when Sheraton Hotels and Mick Murtha realized that an entire wedding block (over two dozen rooms) had been double-booked over due to a Sheraton staff member error - OH, excuse me; I mean a “computer error”… he did not even contact THE BRIDE NOR THE GROOM. We had to be the ones to reach out to HIM, once we started receiving a barrage of calls and text messages from concerned friends and family members. Forget about basic hospitality; this was a level of apathy and disrespect that borders on criminal. You see, SOME (but not all… because why would Sheraton Hotels be accurate or hospitable about a single thing??) of our wedding guests had started receiving emails letting them know they no longer had a room. One week before our wedding. And the bride and groom were never even notified by the hotel. Unimaginable, and genuinely disgusting. Eventually, many of our guests were moved into the Double Tree in Eatontown. Mick Murtha and The Sheraton were no help with this process whatsoever. Truthfully, they made matters even worse, even MORE convoluted and stressful, by suggesting that we move everyone into a much lower-star hotel which didn’t even have a bar. We had tried to explain that we really needed a bar at the hotel, as this would be where our afterparty would be held. But Mick Murtha and Sheraton continued with their nonstop disrespect and uselessness, so my wife and I did our best to remedy the situation on our own. In the end, no acceptable resolution was found. We had guests spread throughout three different hotels, which disrupted the shuttle route, the afterparty, and our entire weekend. But the worst part was the stress that my wife and I had to deal with thanks to Mick Murtha and Sheraton. On top of everything else going on in our lives and desperately trying to finalize our wedding planning… to add THIS on top of it

Great stay! Impressive renovation completed throughout the whole place! Rooms are spacious, clean and really well done! I had four rooms with my family, stayed for 3 nights. Highly recommend and we will definitely be back! Special recognition to Dillon at the front desk. Everyone at the front desk is polite, professional and very friendly! Great first and last impressions!