로저스 호텔 검색

We booked for a baseball tournament the weekend of May 19th and then our team decided not to go. I called to cancel (ahead of the last day to cancel without penalties) instead of logging into our account to cancel and thought everything was taken care of. We had used points to book and never received the credit back. Granted, I didn't follow up and didn't get a cancellation number. Contacted Hilton and initially they were helpful and escalated my issue. When I didn't hear back, I contacted again. Within a couple of days they responded that they had contacted the hotel and the hotel stated we had checked in. Which we didn't, no one from our team made the trip and they should have been able to see that there were multiple cancellations. But since I failed to notate the cancellation number after the phone call to the hotel to cancel...we lost our points. As Diamond members, our history of stays should speak something to our loyalty to Hilton. We've never had this issue before, completely frustrated and disappointed with the experience.

좋은 아름다운 곳

Was forced from our home at 1:45 am May 27 2024 by a tornado that destroyed our home. Aloft was the only hotel with electricity because they had a generator. Told them what happened and they gave us a room for a special rate of $96+ taxes per night but the rate goes up in a couple of days but again, they'll try to help us out. The rate went to $160+taxes the next day. Thenon the 8th night the rate went to $180+taxes and were told we had to move out because the hotel was booked for an even higher rate than we were paying! The girl at the front desk never even attempted to help us find another room or show any sympathy for my wife or me, both traumatized senior citizens me disabled. We stayed 8 nights and they only cleaned our room 3 times. We had to track down the only 2 maid in the hotel for clean towels and TP! No one from Marriott corp. OR Aloft cared we are victims of a declared national disaster who just lost everything they owned! They didn't care they just seen a money making situation. The hotel is 10 years past needing renovation. Carpets are disgusting, broken shower. Tv didn't work had to.change rooms after 4 trips to the front desk because no one ever answered the phone. Paint in main reception area and elevators is pealing and hanging is strips. $15 for 4oz pack of cookies $4 for child size bag of chips etc. I give Marriott corp. And Aloft hotels an F- for their lack of care about the community they're profiting on and their greed and lack or leadership.

아주 좋은 호텔. 깨끗하고 좋은 아침 식사. 좋은 위치. 왜 세 별입니까? 나는 내 방에 하우스 키핑 서비스가없는 이유를보기 위해 프론트 데스크에 전화했다. 나는 ”훈련의 가상 조수”와 연결되어있었습니다. 긴 하루를 보낸 후 로봇과의 원형 대화에 참여하는 것이 즐겁고 마침내 프론트 데스크에 연결되었습니다. 제가 주어진 것으로 생각한 것에 대해 대답했을 때, “대사관 스위트는 요청하지 않는 한 5일마다 서비스를 제공한다.” 코비드가 변화를 시작했다는 언급이있었습니다. 다이아몬드 회원으로서 나는 이것이 힐튼 정책이라고 질문했습니다. 그 후 이야기가 바뀌었고 ”이 재산 정책”이었습니다. 서비스 산업은 현재 실질적인 직원 문제에 처해 있음을 이해합니다. 코비드에게 말하는 것은 약간 모욕적인 것입니다. 하녀 서비스를받지 못하는 원인입니다. 호텔이 선불로 진행되어 체크인시 논의된다면 직원 문제에 대해 수용 할 수있었습니다. 또한 호텔 웹 사이트는 ”무료 5 마일 셔틀 밴”을 옹호합니다. 내가 문의했을 때 나는 코비드 때문에 그가 중단되었다고 들었습니다. 저는 웹사이트를 수정할 것을 제안했고, 마침내 커피와 수건을 얻었습니다.