올리브브랜치 호텔 검색

깨끗하고 깔끔한 주변환경

As a business traveler traveling with my wife there are key aspects that are critical and key aspects I want to dispense with 1: Clean rooms - excellent 2: good beds - excellent 3: fresh towels, hot water, quality soap - excellent 4: Hot breakfast - excellent 5: Self parking - lighted - excellent 6: workout area - bright, roomy 7: coffee in room - excellent 8: Business center for printing : efficient This hotel excelled at all of the above. As a bonus these rooms and common areas where all recently renovated with fresh paint, clean carpets and no “carpet fresh” smells I also don’t want to be upsold or feel like every service event is a tip or high priced extras I would recommend this hotel to friends family and business associates. Thanks for the great value and high quality bundled !! Bobus

여기에서의 숙박은 항상 훌륭합니다! 객실은 깨끗하고 편안합니다. 직원들은 항상 친절하고 환영합니다. 이 특별한 방문 동안 우리 웨이터 Kervin은 훌륭했습니다! 그는 훌륭한 고객 서비스를 제공했으며 우리가 필요한 모든 것을 갖추도록 계속해서 나아갔습니다. 고맙습니다! 나는이 속성을 정말로 좋아한다! ❤️

Worst hotel experience ever and I’m still dealing with it. Steven, the night manager, is a liar. The elevator is broken and has been for some time now and I was told it will be for awhile. They put us on the 3rd floor. We decided it was fine and would deal with lugging all our luggage up three flights of stairs as a family of 5. The hallway outside our room was 88 degrees per the thermostat on the wall. Again, we would deal with that since it wasn’t our room. We drop our luggage and go eat. When we get back it’s after 9:00 and getting ready for bed. We notice the A/C in the room is not getting any cooler. Our floor is sticky. Even the carpet is sticky. I go down to the front desk and talk to Steven. He was apologetic and another worker told us they’d move us to a room down the hall and wanted us to go check to make sure the A/C was working. 🚩 red flag. I ask if there was the same amount of beds and I was told yes. My husband goes down to check and there were not enough beds. So I go back down to the front desk and tell them. Steven looked very surprised by this. He then says he can move us to the first floor. I ask if there’s the same amount of beds. He tells me no. They don’t have any more suites available. I send a text to my husband and he says no he doesn’t want to lug all the luggage and kids down and still have to squeeze into the beds. I tell Steven that my husband said no he didn’t want to move. Steven then tells me he’s giving us 3,000 points and he got the price down to $75. I said okay. Never did I say we were leaving the hotel or wanted to check out. At 7:30 the following morning we were awoken by someone trying to come in our room. The door opened and hit the lock bar. Scared all of us. My husband goes out to see what it’s about and a man is standing there saying he was told we were checked out and he needed to fix the A/C. This was news to me because me and Steven never had that conversation. 30 minutes later, the same guy and a front desk clerk both come up and told my husband we were checked out. So after getting all the kids up and around we load up in the car and I go to check out. Cherita at the front desk was extremely rude and said she had called Steven at home and woke him up and he told her we were checked out and now to charge us the full price of the room. I said no, he said it would be $75. She was very rude so I asked for her name. She grabbed her name tag and basically pushed it in my face. I grabbed the business card for the district manager. I called and left a message for Katrina the DM. Two days later Katrina calls me and apologizes and says that’s not the way she does things. She asked for my email and said if I gave her a couple days she would send me a receipt for $0.00 balance. I thought okay. That’s great. We get home from vacation and check our credit card statement. We have been charged the full price of the room. I call the hotel and Steven answers. I explain to him w

I usually don’t write reviews, but this experience was so terrible that I felt compelled to share. My family and I stayed at the Best Western Plus Desoto in Olive Branch, Mississippi, for our family reunion, which had been booked months in advance. Despite this, the hotel was poorly staffed and completely unprepared to handle guests. Our room had bugs and spiders, and when we requested the room be sprayed, we were told housekeeping leaves at 2 PM, and nothing was done. Basic supplies like toilet tissue weren’t replenished, forcing us to repeatedly go to the front desk. Housekeeping didn’t clean the room; they just dropped off a single towel, and by the second night, they had run out of clean towels altogether. This wasn’t just an issue with the employees—it’s clearly a management problem. The front desk was often unattended, leaving guests frustrated, and the hotel was clearly overwhelmed despite knowing it was fully booked for an event. The entire hotel seemed poorly managed, from wobbly lobby chairs to the lack of clean rooms and supplies. I’ve never stayed in a hotel this disorganized, and I definitely won’t be back. The fact that the hotel was booked months in advance for a family reunion yet was so unprepared is absolutely ridiculous.

첫째로, 나는 상자 트럭을 운전합니다. 그들은 웹 사이트에서 트럭 주차를 보여주지 않았습니다. 나는 전화를했고, Misha는 그것을 보았고, 내가 트럭에 맞을 수 있다고 확신했다. 그녀는 정중하고 요청할 때 도움이되었습니다. 다른 곳에 전화를 걸었는데, 마치 전화를 낭비하는 것처럼 행동했지만, 그녀는 별이었죠. 옆에는 쾌활한 도움이 있었는데, 냉장고가 작동하지 않는다고 생각했을 때 Kayln이 제공했습니다. 냉장고가 낮아져 있어서 너무 조용해서 달리는 소리가 들리지 않았습니다. 주인이 다른 밤을 머물 필요가 있을 때 특별히 준비를 해주었습니다. 모든 킹 금연 객실은 이미 밤에 예약되었지만 내가 있던 방에 머물 수있는 방법을 찾았습니다. 방은 깨끗하고 편안했고 욕실은 환상적이었습니다. 그녀는이 지역에 있으며, 나는 다시 여기에 머무를 것입니다. 마지막 메모 - 직원은 훌륭합니다. 저에게는 리뷰에서 매우 높은 포인트입니다.