라르고 호텔 검색

I have never experienced a bad stay with any Marriott hotels but my experience this weekend was unacceptable. I booked my one-bedroom suite on Tuesday for October 12-13. I even called that day to see if I could get an early check-in but Mr. Jason said they were booked but my room would be ready at check-in. I arrived at the hotel around 3:00 pm to be told I didn’t have a room and that he set me up in the courtyard across the street in an upgraded room. I was in shock and didn’t know why I wasn’t contacted or told I didn’t have a room when I called. I went over to the Courtyard and was given a room, not a suite. I never knew Courtyard didn’t have suites. I went back to the residence Inn and this is when Mr.Jason became very aggressive and rude. I told him the room was not an upgrade it didn’t have a kitchen and I needed the kitchen. Mr.Jason said well all I have to do is accommodate the amount of people in the room and that room has a king-size bed and a pullout couch. He got upset that I didn't Except what he gave me. He kept saying well that's an upgrade. I told him that’s not what I paid for and I prepaid for my room as a Bonvoy member. He said well we can walk over to the courtyard and cancel your reservation and you can find somewhere else to go. Then to add insult to injury, he said that if y’all want breakfast in the morning, I’ll give y’all permission to come over here and eat breakfast over here. He treated me like I did something wrong. I asked him how do I file a complaint and he said I’m the general manager, and you can file one with me. I said how can I submit a complaint about you to you? I have a rare condition at this point I needed to lie down. Let’s just say I was the only professional in this scenario and I didn’t understand why he was so nasty to me. He also was disrespectful to another customer he was dealing with and told her the lobby was being recorded. If this is correct I hope the person who is over top of him listens to the recording of how he treated his customers over the weekend. I am in disbelief that Marriott has someone with that type of demeanor, as a general manager representing their hotels. This was supposed to be a fun weekend for my son and it was ruined. I had paid for a chauffeur and a photo shoot. I had to reroute my car services and we couldn’t do the things that I wanted to do because we were in a small room with no kitchen and I had no time to try to find somewhere else to go. I have never been treated the way I was treated this weekend.

남편과 아들과 나는 4월에 수도를 방문하는 동안 2박 동안 레지던스 인에 머물렀습니다. 호텔은 훌륭하고 편리한 위치에 있으며 넓은 주차 공간이 큰 장점입니다! 호텔은 잘 관리되어 있으며 객실은 거대하고 작은 거실 공간이 있습니다. 우리는 당신이 선택하면 식사를 준비할 수 있도록 채워진 간이 주방을 좋아했습니다. 풀 사이즈 냉장고가 있어서 플러스! 이 곳은 집에서 멀리 떨어진 집의 편의를 제공하기 때문에 장기 체류를 찾는 사람에게 적합합니다. 이제 그들이 3을 얻은 이유는 나에게서입니다. 체크인하는 동안받은 리셉션은 절대적으로 끔찍했습니다 !!!! 우리는 무인 프론트 데스크에 들어갔고, 누군가가 우리를 체크인 할 때까지 참을성있게 몇 분을 기다렸고 뒤에서 온 신사는 우리가 그를 방해하는 것처럼 서두르는 것처럼 보였고 짜증이났습니다. 그는 우리를 맞이하지 않고 오히려 그의 컴퓨터에 로그인하는 동안 눈을 마주치지 않고 무례하게 ”도울 수 있습니까?”라고 물었고 그가 말한 유일한 단어는 내 이름을 묻고 신분증과 신용 카드를 요청하는 것뿐이었습니다. ! 그는 우리를 체크인하고 내 카드와 키 카드를 반납하고 떠나기 시작했고 엘리베이터가 우리 방으로 어디에 있는지 물어야했습니다. 받아 들일 수없는!!! 나는 광범위하게 여행했으며 그런 무례함과 열악한 리셉션/고객 서비스를 만난 적이 없습니다! 나는이 호텔에 다시 올 계획이 없습니다. 정말 마음에 들었기 때문에 불행합니다. 나는 위치가 마음에 들었고 분위기가 마음에 들었습니다. 그래서 별 3 개를 주었지만 그들이 내가 거기에 머물게하여 나에게 호의를 베풀고있는 것처럼 열악한 대우는 내가 다시는 오지 않을 것을 보장합니다. 나는 내가 감사하는 곳에서 돈을 쓰는 것을 선택합니다.

Do not stay here! Absolutely horrible and disgusting. We arrived Friday evening 5/19 and checked in. Elevator rattled all the way up to the 6th floor. I walk into the room and there was a horrible stench of acetone or paint? Very chemical like. There were holes in the walls, stains on the floor & a weird all over stain on the balcony window. I requested another room and everything was decent enough for the night. We left for a funeral at 8am 5/20. When we came back around 10pm. We walk in and are told the elevator is broken and that we will have have to walk up to the 6th floor. If that wasn’t annoying enough, when we finally got to the top floor, there was a fire alarm going off. We tried to call down to the front desk for 10 minutes to see if it would be shut off (because we didn’t want to walk back down 6 flights and back up). The phone went right to a busy tone every time before we finally gave up. We decided to just gather our things and check out. We had to spend $200 to get a last minute hotel and because it’s Saturday at 10pm, most things are booked up so we had to drive 30 minutes just to get a decently priced hotel. In addition there is a $100 security deposit. Why? The hotel is already in horrible shape, if someone were to smoke in a room or leave holes or stains it’s not like the hotel would fix them. They’d just put new patrons in the same damaged room and collect their money. Avoid this hotel at all costs. Just spend the extra money to stay somewhere else. To top it off, the hotel did not properly check me out Saturday night. The young man at the front desk said he checked me out and to call ********** to contact comfort inn to be refunded. Because the young man did not actually check me out when I returned the key and checked out Saturday, the comfort inn At largo, MD is refusing to refund the second night of the stay (which was not completed due to their own negligence). Also, when trying to call to get my refund, whoever was working 5/24 flat out called me a liar and said I didn’t check out Saturday and that the alarm was not going off. I have been trying to have ********** come to a resolution with the hotel but they will not admit the alarm going off or that I checked out, despite the fact that they can check their own security cameras and see both. Absolutely terrible, and I will be recommending everyone I know against any Choice Hotels property. ********** and ******* as well.

최고이고 깨끗한 숙박, 가장 합리적인 가격, 직원은 적절하고 배려하며 매우 전문적입니다. 나는 이것을 가족과 친구들에게 추천했습니다. 머물기에 안전한 곳!!! 나는 환대와 전체 직원이 같은 페이지, 같은 의제 및 같은 안전에 있는 방식을 즐깁니다!

Phenomenal employees at both the ”Country Inn & Suites” in Capitol Heights and ”Comfort Inn” at Joint Andrews helped me so much! DAKSH (Front Desk Manager at Country Inn & Suites) and NADER (Director of Sales & Marketing) worked quickly to find me a room at another one of their near-by hotels when an unaffiliated app had confirmed a room when the hotel was already full. The efficiency and communication with which they worked was stellar! Thank you!

I been going to this hotel for 2 yrs every month for a staycation to get away. This one time hotel guests arguing in hallway disturbing guests cops called. Cops came bck 2nd night banging on guest door wellness check. I stayed 2 nights no rest, noise & scared 1st night for my safety because of arguing in hallway. It's so ghetto there now! I'm told by Mgr or night supervisor I can get refund at checkout or at least half but Mgr Pricilla Harris refused she offered me points but no money back or free night. I always stayed on 2nd floor only once 1st floor. I would have stayed 1 night on 1st floor near entrance ONLY. I believe I'm owed all or half refund for 1 night my rest was disturb I was terrified entire night. It's straight Ghetto now. They lost a loyal customer because I'll never go to that location again at Hampton Park Blvd in Capital Heights MD

From the moment we walked in the door we were made to feel special. The hotel was clean, spacious and the very best hotel we had stayed in! Breakfast choices were good but no bacon! lol We had our own kitchen area so we were able to cook our own meals (theres a Shoppers supermarket 20 mins walk away) The cooking equipment could be better as we had the smallest frying pan to use but we managed. The suite itself was more than we couldv'e asked for and as we had such a bad first night in Washington, we were happy. The hotel was a 10 minute walk to the metro that took you in to the centre of Washington which was great. We really don't have a bad work to say about anything!

So far I would rate this hotel a 5. From the manager to those in housekeeping, the word comes to mind, excellent. I have to single out Sheriena and Mr. Bob, who in my opinion, are the type of personnel you want on a hotel staff. These individuals have an exceptional way of dealing with all types of personalities. They both are pleasant, respectful, very helpful, and shows real concern for the customers' comfort. I really am enjoying my stay here. I would recommend this hotel to anyone interested in extended living. S. Duncan