오번 호텔 검색

Staff was super but this hotel definitely has issues with housekeeping. The common areas were not vacuumed and when we checked in our first room, the bathroom counter was very visibly dirty and the shower stall as well. The bedskirt was ripped about 8 inches and should’ve been replaced. This was a late night check in, and we were exhausted, and I was overwhelmed by having to go to a different room. They moved us to another room which was clean but one of the lamps was out by the bed so we had to change our own lightbulb & areas around the nightstands were not vacuumed, and there was an odor like someone had been vaping in the room or very strong cleaner odor. We were so tired we decided just to stay in this room and not have to move rooms again.

The excellent staff made our stay enjoyable and comfortable!! We felt very welcomed here. Our little dog was also treated with great dignity! The room was large and very clean! There were no hairs in the bathroom. There were two clean trash cans in the room that had trash liners. The linens on at least one of the beds were clean and fresh. The room had been renovated but was a little bit worn. However it was very clean!!! There was some construction work at night on a nearby road but the wifi was excellent and I was able to stream relaxing music all night to cover the noise from the nearby construction. The building and the lobby are really beautiful. There were a few things that were under repair, like plumbing for the breakfast and lobby coffee but the staff handled it wisely and came up with great solutions!! I would definitely stay here again!

Stayed in a one bedroom ”suite” with the most disgusting bath/ shower. When I complained/ asked for a new room, I was told that all the baths are the same because Auburn has hard water, so they just paint over the rust... If this is what the bath in a suite looks like, I would hate to see the other rooms.

The awful room smell!! Even in the sheets. It is really too bad because the front desk people are nice, the breakfast is not bad, and the property is way off the busy main road..Even so, we would never return because of the terrible room smell! Many other reviews had the same comment.

이 날은 편안했다. 직원들이 매우 친절해서 좋았습니다. 장소는 매우 깨끗했고 위치는 완벽했습니다. 훌륭한 음식을 제공하는 훌륭한 레스토랑이 많이 있습니다. 이동하기 쉬운 위치는 시내였습니다. 모든 것이 쉽게 접근할 수 있었습니다.

길가에서 조금 시끄러운거 빼고는 다 좋았고 조식도 아주 푸짐했어요! 방에는 전자레인지, 냉장고, 인덕션 밥솥, 식기가 있으며 직접 요리할 수 있습니다! 기차역과 버스 정류장 맞은편에 있어 교통이 편리합니다.

Carpets and bedding musty and lumpy, broken lamps, worn furniture -- everything in the room seemed 30 years old and unloved. Tiny cramped bathroom, with minitub, soap and shampoo in refillable pump bottles mounted on shower wall as at a gym, that pull off and fall into tub when you try to use them (and hardly seems sanitary that every guest has their hands all over them). Below freezing cold outside but a/c was blasting frigid air, controls and on/off switch on a/c-heating unit not functioning, wall temperature control box not operable by guest. The room seemed like housekeeping had not been in it since several months before in summer -- how else would nobody have noticed the a/c blasting frigid air before February? Ended up trying to block the icy blast from the a/c blower by covering vent with towels, bedspread, but not successful. Jacuzzi spa was completely drained and bone dry -- with strips of moldy duct tape stretch across it like a giant asterisk -- that duct tape looked pretty old and discolored, as if placed there a long time before: ”Oh, we're waiting for a part,” says the desk. Right. Pool looked fine but was closed: ”Oh we're down for maintenance.” ”Oh we're waiting for the inspector.” When paid-in-advance customer opines they chose the hotel for pool and jacuzzi, is told by desk, ”We'll refund one night from your bill.” A total lie. Despicable: charging for facilities and services they've no intention of providing, lying to customer re refund just to stop them from demanding what they paid for. This place effectively has no pool and no jacuzzi, and negligent maintenance altogether. Oh and the ”breakfast available” will set you back about $20 per person with tax. They display bottles of water prominently in the room, but fine print on the label warns they are only ”free” if you first pay a hefty rewards program membership fee. $50 per night ”incidentals fee” swiped from your credit card on check-in, I guess in case you drink of the forbidden water. I cannot comprehend the level of pettiness in the corporate boardroom when policies creating this nickel-and-dimey guest-hostile operation were decided. It is beyond cheap, it is beyond a clip joint: it is fraud. Was in town for events, so no time or energy for the distraction of acting as unpaid consultant to this absolute disaster of a company -- incompetence plus bad attitude all around -- the antithesis of hospitality. Must to avoid.

I am on the road 240 nights a year. I was disappointed by this hotel. The bed was uncomfortable, the location is poor and everything in the market is very overpriced. I was charged $8.00 for gatorade and $6.00 for a large cup of coffee, which is generally free at most places. I hate using the Courtyards by Marriott. Other than that, the staff is friendly and the rooms are updated.

My wife and I just returned from a one week stay at the Hampton Inn in Worcester. We were in the area visiting family and friends and had stayed at this property last year. When we arrived I was warmly greeted by Angel who recognized me from our previous stay. We were welcomed as Gold rewards members, promptly checked into our room for the week and given a goodie bag filled with water, soda and mixed nuts. We arrived in our room and found that the room was immaculate..thanks to the great housekeeping staff. We had the rooms serviced each day and the room was always made up by the time we arrived back to the room in the evening. During the week I had several occasions to engage the front desk and that's where I met Mario, a relatively new member of the Hilton staff. He was absolutely delightful and was able to solve all of the problems I presented to him beyond my expectations. We travel quite extensively hence our gold status but I don't think I have met any front desk agent better at their job than Mario. He was very personable, never got flustered while solving one of my problems, definitely patient and is definitely the type of person that Hilton needs at each and everyone of their locations. We will definitely be staying at the Worcester Hampton Inn and Suites on our next trip to New England. Thanks to Mario, Angel and all of the staff that made our stay extremely enjoyable. Ron H & Irene

When we arrived we had two rooms one in the front the other in the back building. My daughter and her boyfriend walked into the room they were assigned in the back building to find dirty towels, the bed a mess and food on the microwave. Clearly someone else was already given that room. There were several people just hanging out in front as well as in the hallway making making comments about her luggage and her boyfriend’s jewelry. As we walked into our room up in the front the room smelled like mildew and had marking in the wall. When we went in to the front desk he thought he could find another room for my daughter in the back building and i refused to stay there. He clearly knew I was not happy and was not about to stay there so he quickly refunded us and we went about our way to another location. I WOULD NEVER recommend anyone stay here!!