웨스트오클랜드 호텔 검색

We stayed here to attend a Christmas event and although the hotel has undergone a full refurb recently we were left disappointed at the lack of accessibility in the accessible room. 1. The bathroom has a toilet roll holder where the person using the toilet has to reach behind themselves to use it. This makes it nigh on impossible to use it so we utilised the grab rail to stand it on. 2. The toilet 🚽 is a raised toilet but it is raised a little too high for the average person to use. 3. Accessing the room could be easier. The presence of a ramp on the opposite side of the room would make it difficult for users of large wheelchairs 🦼 . We had a wide powerchair and managed it with a little manoeuvring. 4. The space on one side of the bed 🛌 is too narrow to assist a person with mobility difficulties. My wife always takes the side of the bed which is closer to the bathroom to make it easier for her, I struggled to help her into and out of bed as well as dress her. 5. Wheelchair users will find it difficult getting into and out of the bathroom into the room due to the positioning of the wardrobe. A lot of manoeuvring was required to do this. The staff were great and assisted when asked but a little initiative when seating for meals wouldn’t go amiss. They showed us to our table for breakfast but we had to move the chairs as they didn’t.

Good location. Nice and quiet. Riverside and picturesque. Didn’t use any facilities or have breakfast so unable to comment. We came on motorcycles and it was nice for them to let us park them in the courtyard. Thank you. Room had a double bed plus 2 more singles! Shower design needs to be improved though as all the floor gets wet.