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I wasn't really sure what to expect when I booked a family room at the Lucarelli Inn. Turns out, I had found a winner. The Lucarelli is a huge, popular Italian restaurant with rooms upstairs. It's very well located near the New Square shopping development with a multitude of shops and restaurants. There is a lot of parking available at the hotel. We were checked in efficiently by a friendly young lady, I was impressed with the early check in time. We turned up soon after 12 and the room was ready. It was advertised as a double and a single but the double was huge - basically 2 single beds together. The wifi worked well, toiletries and coffee / tea was plentiful, the tv was good and everything was clean. If I was looking with a critical eye I would think the room was a little dated, but it was comfortable, well located, quiet - what's not to love?! I would stay here again without hesitation.

제가 보통 The Village 호텔에 머물지 만이 호텔을 시도하기로 결정했다고 말하면서 시작하겠습니다. 이 호텔은 에어컨으로 빌리지 호텔이 아닙니다. 위치는 M5 바로 옆에 있으며 모든 것이 쉽게 접근 할 수 있습니다. 트윈 룸을 예약했는데 머 큐어 호텔과 함께 기대할 수있는 침대가 너무 편안했습니다. 방은 높은 수준으로 장식되어 편안해야 할 모든 것을 갖추고있었습니다. 어떤 사람들의 체류에 영향을 줄 수있는 유일한 부정적인 것은 욕실이며, 믹서 샤워 시설이있어 물의 압력이 매우 약했습니다. 나는 가까운 장래에 이것이 바 것이라고 나에게 알린 리셉션에 말했다. 아침 식사는 맛있었습니다. 은 계란을 원하는 경우 기꺼이 기꺼이하십시오. 중부 지역에서 가족을 방문 할 때 지금 머무를 곳입니다. 최고의 숙박을 보장하기 위해 길을 떠난 리셉션에서 게리에게 소리 지르십시오. 그녀는 슈퍼 스타입니다! 프리빌리지 룸의 FYI-믹서 수도꼭지 샤워보다는 미니 냉장고와 생수 / 주스 및 현대적인 샤워 시설을 이용할 수 있습니다.

객실은 비교적 깨끗하고 매우 좋고 비교적 조용하며 레스토랑이 있으며 레스토랑의 아침 식사도 가격이 적당합니다. 나는 모든 사람이 머물 것을 권장합니다. 방의 천장도 좋고 쓰레기통에도 비닐 봉지가 있습니다.

내가 Dudley에있을 때마다 호텔에 갈거야.

우리가 도착하기 전에 며칠 동안 가방을 돌보고, 도움이되는 직원과 함께 즐거운 시간을 보내십시오. 패스트 푸드 관절과 고속도로에 가깝습니다. 또한 개를 걸을 수있는 풀밭이 있습니다. 한 가지 - 호텔 시스템으로 차량을 등록하십시오. 나는 400 마일을 운전했고 주차 시스템을 알지 못했습니다 (오케이, 나는 주차 요금이 부과되지 않는 스코틀랜드의 먼 지역에 살고 있습니다). 직원도 언급하지 않았지만 음료 제공과 손님을 등록하는 사이에 다소 바빴습니다. 제가 감명받지 못한 100파운드의 청구서를 받았습니다 (마침내 항소 후 20파운드로 줄어들었습니다. 전 그 부지에서 거주자임을 확인했지만 실패했습니다).

I didn’t get the room I booked and paid for. I was travelling with my family, 2 of my sons have autism and I booked a suite with 5bedrooms so they could have a bedroom each and the rest of the family could be together. Also the suite had a lounge where we could sit as a family and my sons could have the routines we have at home. However we were moved to a different suite and I was advised that the room I had selected was being used on a long term rent and I couldn’t have it. This caused awful issues for my children and me to have to stay up all night to monitor them. There wasn’t any managers around to discuss the matter with and the service from the receptionist was awful. Just kept saying it will not be possible. I showed him my booking and explained why I needed the room I had booked and he just didn’t seem to care. The whole situation was just really upsetting. The rooms were clean enough, the showers were dreadful and there wasn’t enough crockery for everyone to have a drink or something to eat. The road noises were so loud at night even if I managed to go to bed I don’t think I would of slept! All night party went on the din of music played for most of the night. The suite we stayed in didn’t have a lounge or table facilities for my children to eat at. I have called the hotel daily since my stay and no manger will speak to me about my complaint or possible refund absolutely terrible customer service! The worst I’ve ever experienced! Wouldn’t recommend this hotel to anybody, save your money book somewhere else and probably cheaper for better!!