촐리 호텔 검색

Disappointing Stay I booked three rooms on the 9th March 2024 at the Hartwood Hall Hotel. The staff were fantastic - friendly, helpful, and always there when we needed them. The food at the restaurant was also delicious. However, there were a few things that brought our stay down a notch. First, it was frustrating that a lot of the non-alcoholic drink options weren't actually available. They also didn't have decaf coffee, which wasn't ideal. For people who don't take dairy, they couldn't offer any plant-based milk alternatives and for that reason we didn't stay for breakfast. But the biggest issue by far was the housekeeping. Our bathroom bin was overflowing with used sanitary towels. We even mentioned this to the hotel directly, but they never got back to us. Overall, while the service and food were great, the lack of drink choices, the missing decaf coffee and plant-based milk, and especially the unclean room put a damper on our experience. Considering they completely ignored our complaint about the housekeeping, we wouldn't recommend staying here until they address these issues.

좋은 장소, 주변에 탐색할 상점이 거의 없고 먹을 곳이 있습니다. 우리가 늦게 도착했지만 직원들은 여전히 리셉션에 있었지만 도착했을 때 정말 친절하고 친절했습니다.

We have been coming to Farington Lodge for well over 20 years. It has always been fantastic service with great food and wine. With this in mind my son bought a gift voucher for us for my birthday. It was posted to the wrong address, but thankfully, a kind neighbour knocked on every door in the street to find the true recipient. My son emailed classic lodges to complain but did not even get the courtesy of a reply after such a catastrophic blunder. Due to 3 close family bereavements, we have only just managed to use the voucher one week prior to its expiry date. We booked in for dinner tonight as a family of 4. Service was at best very poor - wine dumped on table not poured despite spending £39 per bottle and it wasn't chilled. One of the glasses was covered in lipstick, so we had to ask to change it. Out of 4 starters, 2 were not what we ordered. 2 of us ordered the roast beef dinner. The beef was overdone and like shoe leather. The kale was cold and raw, gravy tasteless, Yorkshire pudding soggy and not risen - just terrible. My husband's chantenay carrots were gritty. We reported our concerns and were given free desserts. £235 bill - £78 of which was wine, which was delicious and the highlight of our visit. Very disappointing.

The service and staff are in good quality and friendly. However, for amenities, it should be much better if there is a wardrobe with hangers to hang more clothes. Plus, if the included breakfast have hash brown and less salty, that would be good. Appreciated that the refill and the moma porridge is fast and good. Will recommend people to stay with it while travelling nearby Preston

Was very surprised at this hotel room very clean we found the food was good better than I thought it would be after all the negative reviews would stay again only fault was our bedroom was very cold we mentioned it at reception unfortunately it wasn’t sorted quite a few people on our trip said the same only complaint if they sort that especially in winter it worth a stay