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Very disappointing experience having read and heard great reviews we kept an eye out for deals as the full price is just too expensive. The staff and hotel surroundings are fantastic however the room are dated with no aircon. The Thermal village was the biggest disappointment. Could not get into any of the hot tubs or pools are they were full constantly with groups who stayed for hours. A lot of cordoned off tubs along the river which you have to pay extra for. It reminded me of a Butlins holiday camp. Changing rooms do not have sufficient lockers or changing facilities for the level of customers they take in. The food in the restaurants totally overpriced and extremely poor menu. Whilst the breakfast buffet was exceptional the cooked breakfast was bland with only pork & leek sausages available which is not to everyone’s taste. Overall I don’t feel this is a 5 star resort. There are more affordable resorts in Ireland that deliver a much better all round experience. Everything had to be pre booked on a app we were even asked to use the app to view the dinner menu. Such a shame for a place that has the potential to get it right. Way way overpriced in every aspect.

Have not been here for the last few visits due to the Hotel being busy so glad to return to this hotel Rooms are very good very clean and bathroom spotlessly clean Bed very comfortable with great clean crops linen Breakfast is first class with a really groom pot of tea to start your day ( Coffee also available) Everyone you meet around the hotel are very welcoming Evening food well I’m not sure how best to describe the food served here it’s not pub grub or fancy restaurant food it’s just absolutely top class food Lasagna is home made and the best ,chicken garçons are top class as are the haddock ones I didn’t get a chance with the gammon this time but every time I have had some it’s been the best If you have a problem with stairs or steps tell the hotel and you will be allotted room to avoid them This is a city hotel so don’t expect great views but on the other hand there are lots of shops just a short walk along with restaurants but I can’t think why you would eat out with the great food in the hotel This Hotel is so welcoming and all the staff are there to help and ensure you enjoy your stay My only little moan is the shower. In room 219 isn’t very good To finish this review I would like to mention a young lady who served me at dinner and few hours latter served me a great pot of tea at Breakfast still smiling Well done young lady Finally those guests driving there is a very large secure car park to the rear

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