라스테레나스 호텔 검색

We stayed at the Hotel for 11 days, they advertice the hotel as a 5 star, but I would only rate it is 3 star. 1 star for cleaning, 4 for service from the frontdesk, and location close to the beach. The rooms has daily cleaning, and one has to call te reception everyday to tell them when the room is ready for cleaning, we did that and the only thing they did was making the bed, we asked several times to have the floor cleaned, or filling up soap, and we even had to go to the reception to ask for toilet paper, sometimes they didn't empty the trash. One day we came back to our room and they had left the gas on in the kitchen so we had to air out our room for long time. We asked to borrow an iron board and as you can see on the picture we got one, but as you can see it was of no use. The hot tub at the balcony is not a jacuzzi, it is only a hot tub, and we were never able to use it, since the warm water was not enough to fill it up. For the price and the fact they advertice it as 5 star, I would recommend you to find another place to stay. The breakfast was nice, you go downstairs to the bakery which is very good. It is not a hotel I would recommend, and I would never return

Wow, what a beautiful hotel... super boutique, ultra clean, with big rooms and bathrooms, very stilish, with amazing pools and excellent location. Every area of the hotel is beautiful. You can't ask for more All staff was super friendly, including the manager, but excluding the reception head Ana (this is the only reason why I am not giving a 5 star review) Although the hotel was empty and I specifically requested in my reservation a room in a top floor with a balcony, upon arrival we were assigned a room with no balcony on the ground floor. The receptionist said that a room with my conditions was available for me, but Ana wanted to charge us 50pct extra for it. Not a good gesture, which cost nothing to the hotel and would have made us happy. Fortunately our room was way bigger than the other and was indeed more convenient. But in hotels, good customer service is everything