하프슈타트 호텔 검색

廁所很大的味道

Great place with good location near the Autobahn - for a stopover on our way to Zandvoort for racing event - we had a big trailer and the management kindly suggested we park on the opposite side of the street in some City Hall office with lots of parking area - and gave us the token coin to get out of the space in the morning. Peace of mind also that the car was reasonably safe there and we could see it from our nice room on the first floor. We had a nice dinner in the restaurant (side dish: beans with bacon: Suggestion: the beans were overcooked so fewer of them and better made would make it perfect).

I had a horrific experience in this hotel and the way the manager (owner?) handled it, ended up being a Masterclass in horrible hospitality. She was rude, incredibly arrogant and overall showing a complete lack of empathy. My five year old daughter was accidentally hit on her back by the top of an old long-case clock they have standing next to the reception. The top part of the clock fell down on her as it was apparently standing unattached, when she tried to open the door of the clock to look inside. Because of this incident I needed to head off to the emergency room and have her checked in two different hospitals, totally ruining our evening and the start of the following day. Luckily she had only been hit on her back and was OK. The next morning I spoke to the manager, who surprised me rather unpleasantly by blaming me for not looking after my daughter and that the old clock was not a toy. The hotel refused to accept any kind of responsibility. Never mind the fact that my daughter wasn't playing with the clock at all (which was confirmed by the evening receptionist), but merely wanted to look inside it. Never mind that the clock was right next to the reception where the staff are constantly present and they could have asked her not to touch the clock OR have had a sign on it OR even better had made sure everything was fixed to the wall and safe. When I stressed that this could have been a very serious accident the manager had the audacity to laugh in my face and repeat her inappropriate behaviour several times and it made me absolutely furious. A small child had been injured on their premises in what could have been an extremely serious accident and it never occurred to them to even apologies or offer ANY kind of compensation, such as buying her a teddy-bear, offering us a gift card for an overnight stay or SOMETHING, which would have smoothed this whole thing out and made it a good stay. Instead I was met with blame, arrogance and unbelievable rudeness from this manager, who clearly doesn't understand the first thing about customer service and guest satisfaction. Warm regards to the rest of the staff who were helpful and kind, but a place who in their wildest dreams would speak to a guest and act the way this manager did towards me shows its true colors...

We were caught out by heavy rain and had to find a stop for the night. Easily booked through the website at 11pm, shower up a bit past midnight to find everything ready. Well furnished and good sized room, and a good bathroom, comfortable beds. And looked like all rooms are easily reached from reception, you don't have to walk for miles. No tea or coffee making facilities as you are used to in the UK, and the fire alarm having us spend half an hour outside in the morning were only detractors. Very good value of you need to overnight.