바헨느 호텔 검색

We were explicitly instructed by the staff not to engage in normal conversation within our room; instead, they demanded we whisper. This was an entirely inappropriate and unprofessional manner in which the front desk addressed us. Throughout the night, we were subjected to harassment through phone calls and incessant knocks on our door. I strongly advise potential guests to steer clear of this establishment at all costs. Regrettably, we have traveled and lodged in numerous hotels, spanning the spectrum from motels to high-end luxury accommodations. This particular experience was, without a doubt, the most abhorrent we’ve encountered. We endured continual insults and disrespect from the moment we checked in. In fact, we promptly checked out upon receiving new room keys because our previous ones had been deactivated by the staff. It’s crucial to emphasize that we are not criminals; we traveled all the way from Toronto to celebrate Thanksgiving. However, thanks to the staff’s actions, our Thanksgiving celebration turned into an utterly unpleasant experience. Furthermore, I would like to address the hotel’s response, which claims to have received complaints from neighboring rooms about noise. I want to emphatically state that we did not play loud music or engage in disruptive behavior during our stay. These complaints are unfounded and appear to be fabricated. It is disheartening to hear that we were subjected to such unwarranted accusations. We expected a peaceful and enjoyable stay, and instead, we endured harassment and false accusations throughout our time at your property.

1박 152 CAA 요금으로 Wyndham을 통해 예약했습니다. 오후 5시경에 체크인했습니다. 4층에 제공되는 객실에는 킹 사이즈 침대, 오래된 가죽 소파, LCD TV(Roku 친화적), 냉장고, 전자레인지, 욕조가 있는 깨끗한 욕실, 전망이 별로 없음(Costco 길 건너편에 있음)이 있습니다. 아침 식사는 전형적인 슈퍼 8, 주로 탄수화물(베이글, 빵), 삶은 계란, 시리얼. 일부 과일 샐러드, 미리 포장된 머핀, 주스. 수영장은 Ste-Agathe 및 St-Jerome의 슈퍼 8과 동일하며 얕고 어린이를 위한 워터 슬라이드가 있습니다. 심장 박동 장비가있는 작은 체육관이 있습니다. ... 주변에 충분한 주차 공간과 좋은 쇼핑

이 호텔을 예약했을 때 개조 공사를 진행하고 있다고 언급하지 않았습니다. 또한 무료 핫 아침 식사가 포함되어 있다고 말했습니다. ... 내가 도착했을 때 호텔이 주요 리노베이션 중이라는 것을 알았습니다. 정면 입구는 닫혀 있었고 호텔 뒤쪽에 임시 등록문을 찾기 위해 건설 장벽을 돌아다녀야했습니다. 체크인이 쉬웠습니다. 다만 무료 핫조식을 이용할 수 없다는 통보를 받고 대신 베이글과 작은 오렌지주스, 과일컵이 들어있는 갈색 종이백을 주었습니다. 공사가 진행중인 이유로 가정했습니다. 나는 그것이 COVID 전염병으로 인한 것이라고 말하지 않았고, 1 박 이상을위한 룸 서비스가 없다고 말하지 않았습니다. ... 방에서는 샤워 헤드에서 수압이 없었고 비누와 천을 넣을 접시 나 사발이 없었습니다. 나는이 수압에 대해 불평했고 프론트 카운터에 비누를위한 선반이 없었습니다. 나는 그들이 그것에 대해 아무것도하지 않았다고 나를 이해하지 못한다고 생각합니다. (나는 영어를 말하고 있었다 ... 그들은 영어로 제한되어 있었고 주로 프랑스어를 사용했다) 공급되는 베개는 작고 정사각형입니다. 이봐도 매우 부드럽습니다. 나는 잠들기 위해이 베개의 4-5가 필요했다. 아침에 나는 샤워를 다시 시도했지만 여전히 압력이 없었습니다. 나는 그 날 미리 샤워하지 않고 비즈니스 미팅을 위해 떠났지 만 떠나기 전에 물 문제에 대해 프론트 데스크 직원과 이야기하고 그날 저녁에 방으로 돌아 왔을 때까지 수정할 것으로 예상했습니다. ... 아무 소용이 없습니다. 아직도 수압이 없었습니다. 나는 가방을 포장하고 1 일 일찍 체크 아웃했다. 호텔은 내가 거기에서 자지 않았지만 2 박 환불을 거부했습니다. 그들은 24 시간 통지를해야한다고 말했다! 또한 그 자리에 레스토랑이 없기 때문에 위치가 이상적이지 않습니다. 그래서 나는 가방에 차가운 아침 식사를했고 몇 가지 매우 중요한 비즈니스 회의 전에 샤워를하지 않았습니다. 컴포트 인에서 매우 실망스러운 숙박. 우리 회사는 퀘벡으로 여행 할 때부터 다른 곳에 머무를 것입니다.

We stayed at the hotel October 14-15, 2023. The hotel experienced a power outage that resulted in us not having power for 13 of the 16 hours we were guests. The power went out at ~10pm when we were still awake, we woke up at midnight because our room was very warm due to the air condition being out as a result of the power still being out. When we spoke with the front desk staff, the staff member did not share our concern and said someone would be coming in the morning to deal with an electrical issue. We explained since the outage was localized to our side of the hotel on the first floor, we thought the problem was a breaker that literally just needed to be switched off and on again. We were told no staff member on site had a key to the breaker room, which is a concern in case of emergency. We felt like we were held hostage in our room because the staff member also told us that if we left the room locked (we'd propped the door open to go talk to them), we might not be able to get back in, since there's no manual way to open the door if the key pad is not working. We couldn't leave because we couldn't pack in the dark. We also couldn't do anything in our room due to the power outage and were unable to sleep because the room was so hot without A.C., we sat in the dark for hours. Finally, the breakfast at the hotel was awful. The dishes were dirty, the cream for the coffee expired and became all chunky when poured in, and my wife got sick from what she ate. When we explained the above at checkout, we were informed that the front desk staff couldn't do anything about the above issues and were unable to compensate us for the very poor experience. The staff took no initiative at all to try and contact a manager or come up with any solutions. When we asked to speak to a manager, they took our information and told us that management would reach out. No manger contacted us, despite our repeated attempts to contact them by phone and email. We reached out to both the Sales Manager (Sabra) and the General Manager (Lucie Bergeron) repeatedly, as well as the general email for the hotel and received no reply. Over two months later, through our persistence, we were put through to Sabra Rezigue who was quite rude and was in a hurry to get us off the phone. Sabra said that our multiple emails had ended up in her spam folder and she did not receive them (despite our cc'ing multiple emails at the hotel). She did not have any good explanation for staff that were successfully emailed not making any attempt to contact us back or forward our complaint to a manager. She attempted to blame Hydro Quebec for the power outage despite our explaining that the problem was only in our wing of the hotel and the rest of the hotel had power. Ultimately, Sabra told us that she had to deal with another client and cut the call short. We were not contacted by Sabra again despite her assurance that she would get back to us same day and were only compensated a refund of half t

I had a family event to attend and was in Boucherville for only one night. Everything just worked well for my needs. Great staff, great room and great location. Although brief, my stay was very pleasant. I would highly recommend this as a hotel.

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