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For the price I paid for my room, I expected a LOT more. I travel a lot and very often around Europe and the USA and this hotel is one of the worst value for money hotels I have had the misfortune to experience - you are charging PREMIUM prices for dark, miserable rooms where I even had to cliimb upstairs to go to bed. The bed was on a mezzanine where I had to stoop to avoid banging my head on the ceiling as I am a tall man and the polished wooden stairs made me feel very anxious that I would slip going down them especially in the middle of the night. The coffee cups were damaged (chipped) and you have the AUDACITY to offer cheap recycled toilet paper in a a dispenser that I have only seen in the cheapest BUDGET hotels!!! Not even a roll of toilet paper!! Cheap single sheets from a plastic holder!!! And you charge €184 per night for THIS?? It is ABSOLUTELY SHAMEFUL. I am not happy AT ALL with paying such a high price for an overnight stay . You should be charging HALF the room rate. Unfortunately I had no time to ask for a better room or a refund as I had an evening engagement in Verviers but I will not be staying in your hotel again. Whilst the woman on the checkout desk was apologetic and offered me contact details for your customer care team for a future stay in one of your hotels in the region, this is not going to happen as it will be at least a year before I return to Verviers/Spa and I would have preferred a partial refund instead. I most certainly will not recommend your hotel based on this experience. A refund of at least 1/3 of the price of my stay would be helpful but I suspect that is not going to happen.

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Absolutly amazing hotel with a kind, service minded and solution oriented staff. The rooms were all good and the breakfest buffet had everything you ever needed. Besides the hotel is located in beautiful surroundings. Thank you so much - we will strongly recommend this hotel! Best regards The danish family

Positives. The hotel upon driving up to the entrance all looked lovely and promising of a very good hotel and upon entrance into hotel all looks really uptogether mdern and staff were friendly. The room was ok also great size and smart t.v good job as no channels were working so netflix it was. Bed comfortable pillows axtremely comfortable. Negatives Reataurant was closed for 2days of my stay they advertise great dining here but closed no comunictaion to let me know this very poor. No snack foods or any bite size foods to offer at all extremely poor service here. Breakfast very poor choices of food generally not a great deal of food on offer. Nobody at the bar serving drinks had to ask reception to call someone everytime very poor clearly understaffed.

시설은 더할 나위없이 특히 THERME에 목욕 가운 모습을 직접 오갈 수있는 투숙객 전용 케이블카가있는 것은 편안했다. 그러나 트립닷컴 경유를 선불하고 있음에도 불구하고 체크인시 보증금 50유로를 청구되었다. 룸 서비스 등 계산 후 환불받을 수 있었다. 그러나 냉장고는 비었다. 아무것도 추가 할 것 없을 것. 체크 아웃시, 페이백되는 것을 생각했지만, 2 － 3 일 후에 카드 회사를 경유하여 환불받을 것이었다. 하지만 1주일 동안 환불이 안 됐어