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Was quite excited to be coming here for a night for a couples get away. Upon “trying to” enter the room the door lock was broken and this took us a few minutes to figure out, we almost called the front desk - but got there! Upon entering it was pretty nice, but not as great as a “presidential suite” should be! Other than the steps to the spa I’m assuming all other rooms are the same just cheaper? The bed was quite comfortable, however heater was too hot, then turned off it got cold quickly. Nice thought with the gas log fire though but no way to turn it up or down. Unfortunately the fridge didn’t keep our food or drinks cold :-/ … we went to the Roman baths and the floors were saturated, however they were good. We did want to have a massage pampering session but we’re told they were fully booked out to people (that weren’t even staying a night)? Um… ok but what about your overnight guests? Those that pay to come here for that experience? Not really good enough isn’t that the point? They’ve obviously outsourced their massage and pampering services to people who aren’t guests at the hotel to make some extra $ cause they have a few things here to fix up! On the outside and upon first coming it’s lovely and exciting but you quickly realise that it’s not what it seems. An adults only “retreat” yea but no food, no room service, no restaurant even though it states that it has one! And we noticed a big “for sale” sign on the front gate - so that explains a lot! We would come again, $299 was a good price to pay for a “presidential suite” or their version of one anyway! Bath bombs and champagne was “complimentary” BUT the candle isn’t!!! It’s $35!!! Doesn’t have a scent (we couldn’t smell it anyway) and is mixed in with the “complimentary” items??? Deceiving much! Overall had a nice time but disappointed there’s not accommodations like appointments saved and offered to guests for spa treatments, room service or even a continental breakfast? Would probably come again IF it sells and the new owners vamp the place up cause it’s just an old icon wasting away with the “impression” that it’s an adults only full spa resort experience when it’s not.

We normally stay at a resort in a villa but due to a 40% increase we tried this place. 2 bedroom apartment which is quite large, neat and tidy and everything worked. Friendly hosts happy to assist. We have stayed in resorts for a long time so this slower pace was welcomed by my wife and I not so much the kids. Smallish pool great for adults but kids wanted more. Very clean well worth the money and we booked again for next year, kids will get used to the slower pace. Walking distance to bowls club and the river. A few local restaurants close by.

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