Hotel Vita - Terme Dobrna

The hotel is highly overpriced, considering the fact that the cleanliness of the room, the service and the quality of food. One room we booked was not cleaned prior to our check-in (which was in late afternoon), and when we asked them to clean it, they did it in 15 minutes. I wonder how much they managed to clean. I am not even sure they changed the sheets, they did not refill the soap in the bathroom and left half used rolls of toilet paper. In the other room, that was supposedly clean, we constantly found hair. The food was bad: the bread was old and stale, the fish smelled funny, there was little choice. It seems they offer certain medical services since there are mostly pensioners with medical conditions. The entire 'entertainment' program is adapted to them, no content for kids.

We paid €891 for 4 nights in the hotel "Vita" for the New Year's celebration weekend. First of all; the hotel itself is very cold, it didn't seem we are in the wellness & spa hotel. The room is in devastated condition, there is no heating and no ventilation in the bathroom. When we came to the hotel pool there were no towels so we had to go back to pick the ones we had in the room. The water in the pool was pretty much cold and when we asked at the reception desk about heating issues they told us they will send a handyman even though they knew that they keep the heating low. Last but not least everything smelled awful and we just couldn't stay there. So we went back to the reception desk and explained our problems so they said they're sorry but they kept the money we paid for the reservation and we lost our €100 but we left to see Celje and we haven't lost any more of our money. So it would be great if they don't show off the hotel as a 4 star hotel when it's hardly even a 3 star hotel. Anyways, we are glad we left and definitely won't be coming back ever again 'cos it was a terrible experience.

This hotel is not worth the money. Room was small, cold and smelly. Bathroom was dirty and so were floor in the room. Wi-fi did not work in our room. We came by electric car and we had zero options to charge it. Some of staff was friendly, but some very very rude and unhelpful. Food in the restaurant was ok. Overall I would definitely not recommend it.

We booked a double bedroom room for one night with breakfast and dinner included. Additionally we ordered a bed for our 11 month old child. The room we got was dirty. There was mold in some corners of the room, cobwebs, we found insects and bugs coming in the room when windows were completely closed. Child bed came without mattress and we found some trash and dirt inbetween the bed and sheets so we doubt that sheets were washed. Kid pool was out of order without any reason. We checked out the same day in the evening (mainly because of bugs, dirt and the cjild bed) since we couldnt let our child sleep in these conditions. Hotel receptionist wanted to charge us fully for the accommodation and other services. She was rude and unable to handle the situation properly and insisted upon payment.