Akra Fethiye the Residence Tui Blue Sensatori - Ultra All Inclusive - Adults Only

Exceptionally high noise levels every night 21:30-23:30 from music speakers at Cuphea, the lovely on-site outside bar/restaurant at The Residence, making it almost impossible to sleep till after 11.30pm. Entertainment programme at The Residence - highly professional and enjoyable, creating a vibrant atmosphere. Similar excellent, highly professional and currently indoor entertainment at the the adjoining Sensatori family hotel. However, at The Residence, every evening 21:30-23:30: 1. The volume outdoors is similar to being inside a loud music venue 2. These hours considered by many as sleeping hours, including whilst on holiday Hotel management advise that the majority of guests at The Residence enjoy these high sound levels every night 21:30-23:30 and strongly defend their position. This is not validated. The duplex properties are immediately adjacent to the music speakers. Multiple rooms at the adjacent Sensatori hotel face out to the same area. Hotel management claim they take the views of guests seriously. They do not with regards to evening noise levels. They refused to turn the volume down slightly when asked. For future guests at The Residence: 1. Do not waste your holiday and relaxation time raising any issues you may have regarding evening noise levels. It is futile. 2. Bring high-quality noise-cancelling headphones for each person who may wish to sleep before 23:30 during their holiday period Worst experience ever during the many times I have stayed in an Akra hotel. Rooms considered to be quiet are not quiet due to the speakers transmitting to the whole area. The rooms vibrate with the bass tones and the glazing does not stop the outside noise, with the music and bass audible inside the room with the doors closed. All rooms for Tui guests have balconies facing towards the speakers/outside entertainment at Cuphea. Land-facing rooms in the hotel - i.e. with balconies not facing to the outside entertainment/Cuphea area - not available to Tui guests and partially occupied by hotel management; land-facing rooms apparently affected by continuous nightly traffic. Will be returning home with sleep deprivation due to refusal of hotel management to adjust the volume slightly. No sister hotel offered as claimed ok an initial response. NB Similar 1-star review on Google 8 months ago about The Residence ‘nights of terror’, and a similar reply from hotel management strongly defending these sound levels every evening. Unfortunately, I did not see this before booking. Nightly torture. Otherwise excellent hotel in all aspects.

Terrible noise every night 9.30-11.30pm from loud, booming music at on-site outside bar/restaurant, which feels like being beside a very loud nightclub. Almost impossible to sleep till after 11.30pm. Have only just read a similar 1-star review from 8 months ago, with a reply from the hotel to the effect that 1. The loud and disruptive entertainment is hotel policy and for all guests to enjoy, creating a vibrant atmosphere 2. Any negative reviews about the disruptive noise pollution - across different platforms - do not change the hotel policy, i.e. hotel policy takes precedence over paying guests. Do not book if you are looking for a relaxing, tranquil and peaceful holiday in a supposedly upmarket hotel. I wish I had read the previous 1-star review and comment on ‘night of terror’ before booking, and the hotel management reply, indicating guest comments on significant issues like nightly noise pollution are essentially fruitless. Similar very loud, booming music around 5.30pm, audible everywhere except the indoor cafe area, also relating to the hotel’s policy on creating a ‘vibrant’ atmosphere. Aside from this, good hotel with regards to staff/room facilities/housekeeping/gym/food and drink (including excellent buffet in adjoining Sensatori hotel for breakfast/lunch/dinner, and several restaurants across both hotel sites; on-site restaurant a la carte only). Again, do not book if you are looking for a tranquil holiday. Please also see hotel reply from 8 months ago to another guest who raised this.