크라이스트처치 Waka on Avon 근처 호텔

Excellent location! So close to everything in the city centre, we used the valet parking service and didnt take the car out once!, we could easily walk everywhere. We stayed 3 nights in a 1 bedroom suite, which was nice and clean, well appointed, and with a super comfy bed. They even had a wee sewing kit and a toothbrush kit, which are definitely things we've needed on our travels! Facilities in the hotel were great and staff were very friendly and attentive. Quintin from concierge was so helpful, and helped make our stay extra special by organizing wine and platters and delivering balloons to our room for our arrival :) Breakfast was also really yummy. Thank you Fable Christchurch! We really enjoyed our stay :)

Accommodation is good. My criticism of the hotel is the customer service in the bar. Tiny pours of wine, barman kept calling me (female business traveller) ”dear” - didn't point out that the beer I ordered in happy hour (after I enquired which drinks were discounted) was not included in happy hour....As a lone female business traveller I want to feel welcome, not patronised. The whole point of hospitality staff is that they are hospitable and your staff seemed to not have really grasped how to do that. I frequently stay at Accor hotels and love the friendliness of the staff - (Pullman Rotorua is an example of excellent customer service). Christchurch was an anomaly.

호텔은 트램 정류장 옆에 있습니다. 차고와 트램은 통로를 공유합니다. 경험은 놀랍습니다. 방은 매우 큽니다. 세탁 및 건조기가 있습니다. 세탁에 편리합니다. 엘리베이터에서 객실 카드를 스와이프해야 합니다. 차고는 크지 않습니다. 하루 20칼에 입장하려면 객실 카드를 스와이프해야 합니다. 도심에서 매우 가깝습니다. 도보 가능

우리는 방금 아주 짧은 시간 (자정부터 오전 6 시까 지)을 지 냈습니다. 우리가 도착했을 때 호텔에 들어가기가 어려웠습니다. 희망적으로 우리를 도운 임의의 사람이있었습니다. 그런 다음 담당자에게 전화해야합니다 (프론트 데스크에는 아무도 없었습니다). 그 사람은 꽤 빨리 왔고 우리에게 매우 좋았습니다. 그는 아침에 택시를 예약하도록 도와주었습니다. 침대는 우리가 잤던 가장 편안한 침대 중 하나 였지만 매우 작았습니다.

How many adjectives can I use to explain our experience with this magnificent establishment? Beautiful, classy, pristine, welcoming, warm! It is a step back in time in the right way. They have encapsulated the essence of what the early 1900s may have been like with the bar staff being spot on, cheerful and skilled. The decor is grand, making you picture the pastimes grandeur. The pool and gym area are to die for and it takes on a different feel when u are beneath ground level. Our two bedroom suite was no less than perfect in every way. Bed comfy and huge, bathrooms on point. Even with a 12 yr child in tow, we were never made to feel less than welcomed and special. No road noise, no neighbouring sounds. Even the gentleman doing the early morning cleanup on the entrance was pleasant and helpful. Will return next time we visit Christchurch.

The hotel is in a great location, but it is a big hotel. The staff are very pleasant and they make it feel more personal. It is close to shops, restaurants / cafes, the tram and most of what Christchurch city has to offer. We booked direct with the hotel, a good price for the location, but our studio room had a view of a carpark and other room windows. The room was big enough but an extra chair would have been better. We did not like the uncomfortable pillows and the extremely heavy bed cover we had to remove. We don’t normally ask for clean towels each day, but had to with no where to hang to dry sufficiently and no electric towel hanger like we have had in most other hotels we’ve stayed in NZ. Overall a pleasant stay and no problem with valet parking.

안녕하세요 Ibis Christchurch 관리자,이 메시지가 당신을 잘 찾을 수 있기를 바랍니다. 7 월 23 일에 머무는 동안 호텔의 멋진 설정과 위치에 감사를 표하기 위해 작성합니다. 중앙 비즈니스 지구 위치는 불과 몇 미터 떨어진 환상적인 쇼핑 및 식사 옵션과 결합되어 내 경험을 진정으로 즐겁게 만들었습니다. 머무는 동안 따뜻하고 친절한 서비스에 대해 프론트 데스크 팀을 칭찬해야합니다. 그들은 세심하고 수용 적이어서 나를 환영하고 손님으로 소중하게 느끼게했습니다. 그러나 하우스 키핑 팀과의 경험이 나를 실망시킨 것을 공유하게 된 것을 후회합니다. 내 친구와 나는 하우스 키핑 직원과 프론트 데스크를 통해 머무는 동안 방을 청소하도록 구체적이고 개인적인 요청을했습니다. 불행히도, 우리 방으로 돌아 왔을 때 우리는 방에 참석하지 않았다는 것을 나타내는 문에 매달려있는 ”방해하지 마십시오”태그를 발견하고 충격을 받았습니다. 어떤 시설에서도 오류가 발생할 수 있다는 것을 이해합니다. 그리고 이것이 의도적인 방치가 아니라 프로세스 감독이었다고 생각합니다. 그럼에도 불구하고 이 문제를 귀하의 관심을 가져야 한다고 느꼈습니다. 이 작은 자극은 손님의 경험에 지속적인 영향을 줄 수 있으며 귀하의 경영진이 진심으로 바랍니다. 앞으로 이러한 사건을 방지하기 위해 건설적으로이 피드백을 받아들이십시오. 나는 당신의 호텔에서의 전반적인 체류를 정말로 즐겼지만, 그러한 문제를 해결하면 당신의 서비스를 더 높은 수준의 우수성으로 향상시킬 것이라고 믿습니다. 다시 한번, 호텔에서 제공하는 쾌적한 분위기와 위치에 감사드립니다. 의심 할 여지없이 큰 자산입니다. 이 문제에 대한 관심에 감사 드리며 앞으로 다른 체류를 위해 돌아올 수 있기를 기대합니다. 따뜻한 안부, [Aylur K Srikrishnan] [방-617]

We stayed at the hotel for 4 nights just recently, first arrived at the hotel, the reception was polite enough but not as helpful as any front desk staff coud be. The room was clean and comfy, location was fantastic, environment was superb (quite, few hote guests). But somehow my wife lost her wedding ring from our room. We only noticed by the end of the day, and should have picked up earier. Mr. ************, the hotel manager, made it even worse from a travellers point of view. He has the worse attitude to the whole incident, instead of offering his empathy, he pushed responsibility back to the hotel guests who lost the wedding ring in his room at his hotel. His passive aggression is throughout all the poor google review! He reacted bluntly when questioned about CCTV other than the door access record he could provide immediately, being agreesive at his answer and attitude towards to someone who turned over the room to just look for the missing ring. He was not friendly, empathatic nor welcoming despit he is in hospitality industry. Im not blaming at anyone here or making any accusation on anyone but he as the hotel manager was the only one we could seek help for in a foreign country, and he expected us undedstanding how police and system worked here. To us, he made us sound like *****s and being forgetful on our own properties.

Firstly we arrived to very little parking, we notified the hotel of not needing our 2nd night within the 24 hour time frame but the guy behind the counter refused to issue a refund even though it was out of our control. The rooms were tiny with very little customer service behind the desk. The lady was lovely, the man on the other hand. I'd highly book somewhere else if you want a pleasant stay.