딜라고 모텔/아파트먼트

매우 형편없는 고객 서비스. 침대 2개와 스파 욕조가 있는 방을 예약했는데, 밤에 도착했을 때 그 여인이 내가 선택한 방은 더 이상 이용할 수 없고, 내 아이를 위해 침대와 소파 침대로 만족해야 한다고 말했습니다! 또한 우리에게 더 저렴한 방을 주려고 했습니다. 그런 다음 내가 그들의 잘못을 바로잡고 싶었을 때, 그들은 실제 침대 2개를 제공하는 방에 대해 더 많은 돈을 요구했습니다(그들에게는 더 높은 등급의 방이었기 때문입니다). 그들은 아침에 예약한 방을 줄 수 없다는 것을 알고 있지만, 내가 현관에 도착할 때까지 기다려서 소식을 알려주겠다고 했습니다. 이건 참담한 일입니다!

Very friendly and efficient check-in. Off-street parking was convenient. Bed was comfortable. Unfortunately, the room was quite dated and sadly didn’t match the modern website photos. The venetian blind covering the clear glass front door was broken and semi-attached together with cellotape, which provided inadequate privacy. The net curtains across the balcony door were attached to their tracks with yellow paperclips and were very dated, and the old fabric curtains let in a lot of light. The walls and furniture throughout the room were scuffed. I attempted to use the clothes dryer, but my fingers jammed in the handle. A touch of paint and refreshed furnishings would make the world of difference to the space. The nightly rate I was charged for this dated room was unacceptable.

The Studio was clean and comfortable with an added bonus of a washing machine. Communication, friendliness and the service provided from Will before and during our stay was faultless. Definitely will return.

When I arrived the host welcomed me by my name and asked how my train trip was (I accidentally emailed them), which I thought was wonderful service. The room was clean and the kitchen utensils and drawers were all very clean. Free parking is available on site but they are limited.