베스트 웨스턴 칠워스 매너  호텔(Best Western Chilworth Manor Hotel)

We arrived at the hotel was given our room and when we walked in it had not been cleaned we complained to reception, they had no cleaners to do it so we had to wait 45mins for other staff to do it. The reception manager apologised and gave us a free drink but this is not what we expected from a well known company completely ruined our relaxing day.

Lovely place. Lovely grounds. Very clean pool. Sauna and steam room. Very friendly staff. Rooms were very clean and the bed very comfortable. We had a very comfortable and stress free night.

Beautiful grounds! The entrance to the hotel is amazing. It’s in a fantastic setting, lovely to walk around the grounds aha explore. The room is slightly dated in comparison to other hotels, however the bed is comfy and you have a tv and hot drink facilities. Pool, jacuzzi and steam room were a nice touch.

Visited for one night room was ok not like ones in the photos very old fashion while photos showed more modern rooms

There are lovely garden , You can spent a day with children car is nesssary Very far to anywhere

Great pre cruise stay will defo think of doing cruise and park next time. Dinner was ok not spectacular but room very comfortable and nowhere felt Crowded - amazing grounds. Did not use the pool but other people said it was great. Great price in double room for single occupant and good choice at breakfast.

Great hotel nice and old country house so you expect things to be bit worn but other than that great place to stay before a cruise from Southampton great breakfast as well comfortable bed.

There is a lot going for this property inside out . Service from staff to manager was excellent, they aim to please with a pleasant can do attitude. (Excellent ) staff are well trained and and that reflects very well on manager and is management ability for excellence . I observed a very hands on manager who has great interpersonal skills which adds to visitors like myself and the person I observed at breakfast with physical disability being supported by the manager . With the right level of care speech and tone . And some manual handling of furniture to accommodate seating for the individual. Excellent leadership! One small thing though my room booked for my fiancé and I for my birthday spa break days was the only one left which I took the beds however was creaky , shaky, bathroom under bath handrail had brown stains so need resealing and painting however room was clean otherwise. And afternoon tea and spa had was lovely .

Distinctly underwhelming. The manor is beautiful on the outside, but just like a travelodge in the rooms. Bed was rock hard and so were the pillows so a terrible nights sleep. Really poor choice for the coffee/tea making facilities and not enough. 2 cups for 3 of us, enough milk to make 2 hot drinks. 2 sachets of coffee and 2 teabags. Very expensive all things considered. We have had much better experiences in Travelodge, or small independents such as inns. We would not stay there again.