Villa Mercedes Merida, Curio Collection by Hilton

The lobby and the restaurants are decently decorated, the staff was very friendly. The rooms are clean but the furniture and everything are very outdated. I did not see that coming from a Curio by Hilton property .

Only one complaint they made buy a towel the was dirty and didn’t even try to wash it. Got home and washed it came perfectly clean. Everything else was perfect! Awesome friendly staff.

Our room was nice and large with tasteful decor. Bed was comfortable. Washroom had nice warm shower and lots of vanity room. Staff was friendly and helpful. We never used the pool or dinning areas but they looked clean and classy!

The good things about this hotel are that the room is big and the bed is comfortable. However, I wouldn’t stay here again for the following reasons: 1. The room we had was joined to another room and only separated by a door. This meant we could hear everything from the next room and were woken up multiple times. Staff moved us to another room the following day. But the new room had the same issue, it was joined to another room and separated by a door with the same issue. They had no other rooms available for the rest of our stay. I can only suspect that all their King rooms are the same. To make matters worse, this new room had lots of random mechanical type noises in the ceiling/walls so we couldn’t sleep. We had to use earplugs. 2. As other reviews have mentioned, this hotel is in need of a make over. Both rooms we had had paint peeling off the walls. Lamp shades ripped and damaged. Mould around the bathroom doors. In our second room the bathroom door handle was disconnected. 3. There is no fresh air getting to the room as there are no windows or doors that can be opened (sliding doors locked by staff for security reasons apparently.) Overall, we didn’t enjoy our stay and it ruined our time in Mérida due to lack of sleep and comfort. It seems that they have tried to make the lobby area look nice but the actual rooms aren’t comfortable.

Nothing. This placenos awful, unsafe, old, dated and the AC does not work, which created a dangerous, unsafe environment for someone who has a heart condition. This was a dangerous place.

The hotel’s lobby is stunning. I loved walking in to the view of the pool. The staff was very nice, helpful, and fluent in English. They are only a block away from Paseo de Montejo and maybe 2.5 blocks from the Monumento a La Patria. It was very easy to catch a taxi out front for going to the central area of the city. Walking is also an option from this hotel if you like the scenic route. I really enjoyed my stay here and would absolutely book with them again.

Amazing, attentive, staff all through out. Excellent customer service, quiet, peaceful, very clean! Would definitely stay again.

The lobby area is beautiful. However, the rooms need a much needed upgrade, the amenities are old. There was also a sewer smell in the restroom.

Nice hotel, nice breakfast! I recommend chilaquiles with cochinita pibil! They were awesome! Clean, confy bed. Spacious