헤리티지 인 익스프레스 치코(Heritage Inn Express Chico)

Locks on doors didn’t work, lock on adjoining room door didn’t work, staff would not fix it and wouldn’t give patron a different room without double charging Zyns in the air conditioner, no pillowcases

I have to be honest in stating in the past the service and practices of previous management has ledt a lot to be desired. Im happy to say under the new and current manager along with an accommodating staff . Evrything was to my satifaction. Well worth the value. I have no hesitations in staying there again in the future

To be honest the worst hotel i have everr stayed in.. manager liesabout the rooms.. let just say not like the photos not even close. Wi fell and suffered a concussion in the parking lot due to a hole and at night.. not marked nit fixed manager could care less. But yet we were thrown out .. i was assulted by another guest it was horrible at night again not one word fro. The staff.. over charged the kept deposit after charging me for my service animals.. deceitful staff.. the hotel steals whike yur not in the room.. ridiculously horrible extremely dirty beds old furniture miss matched.. not worth the casg we paid

I loved that I was close to downtown. Such a well stay, Thankyou will book here in the future :)

There was no beadspread, mold on the ceiling in the shower, the coffeemaker was missing a part, and no screen on the front window. The room smelled like an ashtray. There was only one channel on the TV as well.

Bed bug bit me & I asked for a refund said they would have to have Clark pest control look at the room first to make sure there was bed bugs. I looked myself found bugs and a roach and they said since the roach was dead it dosent count ? And they claimed the other tick I found I brought it in.

Our check-in was to be at 3:00, the room was not ready until 6:00 then the keys didn't work so we actually were not able to get into the room until 6:30. We were finally able to drop off our luggage and go to dinner by the time we retuned for the evening we found the T.V. didn't work. We should have left when the check-in was delayed with no apologies as we saw other people going to different hotels, but we waited. We will never stay at that hotel again!!

I checked in at 6:00 pm and was told my room wasn’t ready. No apology, just “you’ll have to wait.” Large gap under door. Otherwise, love the location and price.

Had to move to another room because of bugs, no phone, needed help with tv. Room was awful. Asked for refund and would not even discuss it. Stuck for 2 weeks. Noisy at motel and traffic. Would not recommend or stay again. Horrible experience.