엘 세크레토 호텔 바칼라르 - 전부 포함(El Secreto Hotel Bacalar - Todo Incluido)

We were informed by the property that our reservation was canceled. I am extremely upset and annoyed. We weren’t informed by ******* about this “cancellation”.

Everyone was so nice, welcoming, and hospitable! All the gentlemen and ladies working there are extra helpful and courteous, they really made our stay that much more enjoyable. The food was delicious, all hand made ro order. The hotel is in a perfect spot at the bottom of Bacalar Lagoon, not too far from the city or the Chetumal airport. It's peaceful and clean!

Excellent! Very quiet place with lagoon, friendly and helful staff, padle board and kayak service, breakfast included, restaurant, close to Bacalar town, free inside parking. Special thanks to Esteban; there was an incident with booking one of our rooms, they worked out to gave us the refund in meals credit 👍

The name is misleading- it suggests you are staying in Bacalar, when in fact you are quite far away! Staff was very helpful but the apartments need a lot of work. Mold and mildew was rampant! Restaurant is overpriced!

It was ok but it was one of our one month travelling more expensive hotel we get and it was not the best batheroom doen t have hot water little musty some differente way in the shower clean but not great not easy swimming not really nice to go apperciate in the lagune best to go to bacalar the breakfast included is cheap but good ok but the less it s just near a big electric station who s make an noise all night and like the place are incredible nice view lake three is beautiful sure quiet you here at miles away this noise

I rally like the property I fell like I was home. The only thing I will add more sighs how to get there

More like camping than a quality hotel. Don't be fooled by the pictures on the internet. Very minimal room with very little space. Complimentary breakfast was fruit and granola (expected more). Extremely hard to find. Frustrating because they changed the name but haven't changed their sign. Extremely overpriced for what you get.

The service was great, the food was good, and everyone was kind.

Wonderful