SRM Grands

Foul smell, cockroaches in abundance, no complementary breakfast provided even though if booked for breakfast.. Very rude staff. Pl don’t book a room in this hotel

Hotel is decent and located closed to main road. Services and food quality are amazing. Cleanliness needs improvement with special attention. Overall good stay with family

I my life i have never visited such pathetic hotel. There were literally no staff. After waiting for half an hr one cleaner came and he called manager. Manager guided him to give keys. Restaurant was not operational. Literally one one cleaner was there in entire hotel no one else. Tv was not working, there wasn't any phone, there is no lift. Every-time i had to get down for even water and then search for that cleaner. It was terrible.

Not response with booking. Cancel my booking with hotel person don’t book the hotel. Waste of time

Stay was comfortable. Maintenance of cleanliness was adequate. It will be more helpful for customers if slippers are kept for rest room usage and provided free of cost, instead of fixing an option to provide slippers at a cost of rs 100 as many customers will not be able to carry it when they vacate the room. Hospitality at reception needs to be improved. It will be more helpful for public if 24hrs cycle of check in - check out calculation is followed as per the actual check in time of the customer instead of the presently followed check in- check out system of 12 pm - 12pm.

The staff is courteous and responsive. The food options are good and reasonable. Breakfast buffet has limited spread, but good quality and fresh. The upkeep of the rooms can be much better. On the expensive side considering the room quality and lack of any amenities.

Bathrooms and toilets are not maintained properly. Bedsheets were stained. My room was changed due to geyser not working. Cost is more for deluxe room. Rest all ok. Checkout time is set as 18 hrs for me instead of 24 hrs if booked through 3rd party. Only if booked directly 24hrs checkout.

The room is decent, clean and has a comfortable bed. The room is a little small but sufficient for an overnight stay, but would not be apt for children for longer stays. The in house restaurant is phenomenal

Good experience for staying, gentle person, had pleasantstay will recommend others, good place to stay