코울리 매너 호텔(Cowley Manor Experimental)

서비스: 서비스가 매우 좋고 태도도 좋습니다.테이크아웃을 주문하면 프런트에서 테이크아웃하시는 분을 객실 문까지 안내해 드립니다.

We had an amazing spa day as a group of 5 ladies for my birthday treat. We arrived at Cowley and walked the grounds first which was a great start to the day. We then went down to the spa, Charlotte and Ellie at reception couldn’t have made us feel more relaxed and made sure our day ran smoothly. The spa was very clean, tidy and peaceful! Olivia gave me the best back massage I’ve ever had, it was incredible!

It’s hard to put into words how disappointing our spa visit was. This is barely a spa. It’s two pools and a higgledy piggledy shop/reception with an extremely weird assortment of things and a changing room so small that we had to wait for our turn to enter and dry off/change because it was crammed with about 5 women. There are literally over 40 lockers but space for 3 to sit down. Crazy. Our biggest disappointment was the terrible attitude of the space staff. Worst I have ever encountered. From the moment we walked in they made it clear us being there was a huge inconvenience. Ordering food was an inconvenience. Ordering drinks a pain. Four young ladies standing around giggling and gossiping and yet the photos I attach shows you the appalling state of the bathroom. No towels collected, no hand towels replaced. Finger marks everywhere and gross shower area. Never has there been a place I’ve been so hyped about and been SO let down. What a waste of time and money :(

Have visited 3 times in the past month and have used the spa and the restaurant…each time the service has been terrible. This morning I sat on the terrace and tried to order a coffee but no staff anywhere…after 15 minutes, asked if reception could assist me and she sorted it…but after that, no-one asked if we would like more drinks etc. Same issue with the spq, after you arrive and check in, there is no one checking if you are comfortable and/or would like a drink. It’s impossible to get any service. I have been here since 9am and at no point has anybody asked if I would like anything. If I do choose to return in the future, I’ll ensure I bring my own drinks and snacks…or go to Calcot, where the service is notably better. You could be significantly increasing your revenue, if you improved on the issue. I estimate I would have spent about £50 on coffee and drinks so far this morning…and there are 4 of us here. The hotel is in a beautiful setting…the one positive aspect. This hotel could be excellent, if Management were to get a grip of the issues!

Lovely room that we stayed at, was very spacious and comfortable. Shower was great and everything was very clean, with plenty amenities. Treatment at spa was the best part of the day - a special mention to Rachel for the friendly, accomodating experience throughout.

Trying too hard and doesn’t reach the expected standard. Overpriced for what it delivers. Came for a 50th birthday treat and despite emailing there was no acknowledgment of the occasion. Poor service with inexperienced staff. If you want to spend this kind of money go elsewhere as there are other places with better service

The design is utterly beautiful and simultaneously completely impractical the place is so dark you can’t read in your room. There is no plug by a mirror. The kettle has to be plugged in on the far side of the room. It’s a triumph of style over substance. The staff are great and the grounds gorgeous. The food was good at dinner and mediocre at breakfast. Could be perfect if they reviewed the lighting and electrical circuits - the staff said it’s a frequent complaint so it needs sorting. Whoever messed up the symmetry with this mirror/TV arrangement please think again!

Way overpriced for what you get. Sadly the ‘Experimental’ name has gone a bit too far. I appreciate a lot of money may have been spent on the re-furb, but certainly not to our taste. All a bit hectic and weird 70’s style furniture in dining area which doesn’t sit with period of property. The staff not as happy as you’d like to see, considering the level you’d expect. Breakfast was under staffed, staff seemed stressed and lots of pacing around. Not the chilled start to the day I was hoping for. Fete was on so the car park had no spaces for residents. Mainly taken by fete users. When I raised this an apology was given, however by a remark by another staff member that, ‘maybe we should get people to arrive by helicopter next time’. Considering we are paying to stay at the hotel, I don’t think it’s too Much to ask to be able to park. Maybe restrictions to non patrons on this day should have been enforced. The saving grace was the pool. Amazing! Just a shame the rest of our trip didn’t live up to this. Our second visit to Corley Manor and probably our last.

This place is wonderful! Grounds are beautiful and the decor is amazing, I loved the quirky theme, it’s different but mixes well with the house, everything was clean and staff were really helpful. The spa was lovely! The outdoor pool was warm and it was sunny so that topped off a beautiful weekend, the indoor pool was so peaceful. Yes, changing rooms are quite small and can do with a upgrade but I don’t let things like that ruin a trip! I don’t know what people are on about, if you look on the website you can see the times of kids aloud so surely you miss those timings or if you choose to stay why complain, it wasn’t busy anyway, I saw about 3 kids, it’s nice this places included everyone, I want to return with my kids. I’ve read some negative reviews on the refurb but go with an open mind, you can see it all in the photos anyway and why not try something different. We both had treatments. Great. Room, wildflower, lovely. I loved all the sinks! Thanks