My husband brought me here for a little getaway to celebrate my birthday. The first day I was in the spa. I enjoyed the pool quite a bit and the spa staff were all very nice. I did have a massage and while it was fine, I disliked having the fragrance sprayed at me at the beginning and end, especially having learned that their products (cinq mondes) contain endocrine disrupters and I’m pregnant. The room was musty and old smelling, and the heating/air conditioning system didn’t work. The windows were covered in mold from excess moisture. I also found the extra pillowcases were dirty so we had those replaced. The worst part of our stay was the service. While I believe they were trying, the staff lacked attention to detail. Dinner was a disaster. My husband was served his wine after his main course, and it took 30 to 40 minutes between courses for our cheese to arrive. By this time we needed to leave. Our 6 year old was upset because his dessert took just as long, and it was already 9 or so (I recognize this isn’t necessarily late for French families). As we were leaving, the server appeared with my dessert and sparkler (happy birthday!) and it was all very embarrassing and uncomfortable. We ended up finishing in our room. That night I was up all night with terrible stomach ache and in the morning learned that they had offered us gluten free bread containing eggs, which I’m allergic to. At this point I’d had enough but when we spoke to the manager the following day, she apologized but didn’t seem very empathetic (perhaps cultural) making excuses like “we couldn’t have imagined there would be egg powder in the bread”, minimizing it in using the word “traces”, but did comp 50% of our meal. I guess overall, I feel they staff and management needed to be far more attentive to detail. A day later we had an seamless stay at another hotel and I don’t feel our time here was worth it. We came to mark a special occasion during a special time in my life, and we’re disappointed and I had an allergic reaction due to negligence. It takes very little to read the ingredients list and is in fact their responsibility! I recommend the spa for an afternoon but to stay/eat elsewhere.
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