컴포트 인 샬럿타운(Comfort Inn)

服務人員態度很好

We stayed in this hotel for two nights. Our room was clean and spacious. The bed and pillows are comfortable. The breakfast room was a bit small and they serve waffles, scrambled &boiled eggs, sausages, fried potato, muffins, bread, yogurt and cereal. They have a complimentary juice, coffee and tea. The receptionist was accommodating. I put a do not disturb sign on our front door and the cleaner was so kind to leave a note apologizing they missed cleaning our room. We've been travelling all over the world and this is the first time we received this kind of note, so sweet and lovely. Highly recommended.

This location has been totally renovated and is in a great location. Staff were friendly and helpful. Will definitely stay here again when in the area.

Nice room, pet friendly but at a premium price, wouldn’t have booked if I’d known there was an up charge.

Nice new facility. Still smells fresh and new. Clean and comfortable. Great breakfast included

Overall, this is a superb hotel. Before arriving, I got a call from the hotel staff as they identified a mistake I made when booking. They corrected the error while on the phone with me and provided excellent knowledge. Checking in was quick and very easy, it was about 2 minutes at the front desk checking in. We had first-floor rooms so we had parking right at the room and could easily bring in the luggage using the sliding door. The rooms were renovated and cleaned. The black light didn't reveal any surprises to us and dust levels were low. The lighting was sufficient and plenty of USB and 120v outlets for quick charging. The only complaint I have is there was no capability to control the AC or temp in the room. The AC is loud and very good at getting the room cold. We couldn't find any control device in the room to manage the temp ourselves. The breakfast was pretty standard. Nothing super special but some basic hot staples such as eggs, hashbrowns, sausage, bacon and waffles. Cold options were available as well such as muffins, granola bars and cereal. The seating area is small and one dozen people can make it feel enclosing. Given my PTSD issues, I just went back to the room and ate there in peace. The housekeeping staff were great and did little things very nicely. My son sleeps with a stuffed animal so the housekeeping staff would also put the stuffed animal with the pillows and one even gave the animal a little treat, this made my son smile. Overall, great stay

Room we stayed in was not cleaned. Pet hair everywhere and not from our pet. Floor was very dirty as well, probably hadn’t been mopped in ages. I realize they may be short staffed but put some cleaning supplies there and I would have no problem cleaning up. We did get to check in early however but I’m not sure why they are charging $25 plus tax for having a pet in the room if you’re not going to clean up after. A broom, dust pan and mop would have been great to tidy up after the pets. Check in was fairly easy and staff were friendly and helpful.

There is not much of a view on the north side. Suggest installing a higher fence to block the junkyard view. Cleaning staff should be required to at least use deodorant. Kids were screaming, running, jumping around the halls and in the room above which made a nap impossible. Suggest enforcing noise policy.

The buffet breakfast was appreciated. The staff was friendly and helpful. There was considerable noise at night from adjoining rooms