서버번 익스텐디드 스테이 호텔 샬럿

The young lady at front desk was very nice. She looks like she need to be paid more. First room there was a punched hole in the bathroom. The second room upstairs you heard banging all night. The bathroom was dirty and sticky. No toilet paper, housekeeping young lady said speaks no English which I was about to ask her in spanish if she have tissue. I had to try to wash the door with the one little soap that was provided. Shower curtain was dirty. The oldest TV. I was so over it, I just wiped and cleaned the room for my 3 days stay. So much traffic in this hall.

The lady working the front desk was an absolute doll. A smile for everyone and a great attitude,the kind of rare human you can just tell lives her every day life like that. The rest of the staff were also polite and personable as well. The actual hotel was a different story though. For starters,the price I paid on ******* for 2 nights was $50 more than if I had just paid there. Not a ding on them at all,but information to have. The floor was filthy,the tv didn’t work and the bed was essentially just a cot with 2 of the flattest pillows on planet earth. People were absolutely blasting music at full volume all night both nights I was there too.

The furniture was wobbly and falling apart. There was no trashcan. The bathrooms didn't even look clean. The staff was mediocre. We survived the stay but it wasn't extremely comfortable or special.

The backdoor seemed to be ghetto, missing a handle and propped up open by various bottles and cans. I think one day it was a aloe vera drink bottle, another day it was a 211 beer can, different types of soft drink and waters. My tub had a crack in it, and the headboard had what looked like scratch or claw marks in it when I arrived. The guest in the room next to me cwhere knocking on the walls and trying to communicate. I knocked on their door and asked them to stop.

It was really late when I arrived and I was expecting the photos in the advertisement and the actual establishment to match. The condition of this hotel was ridiculous. The photos DO NOT match the actual look of the hotel. I find it hard to believe this is a Choice Hotel. Did Choice change their standards?

When I came in to check in, it was shift change. But the young lady with all the tattoos was very nice and her customer service was great

It was DIRTY!! NON of the amenities listed were available!!! TERRIBLE TERRIBLE TERRIBLE!!!!

Room has rust around the entire area, bad electric sockets, and trash outside my door.

My refrigerator didn’t work in the room (314). I didn’t have soap or washcloth.