트루 바이 힐튼 샬럿 아이슬리(Tru by Hilton Charlotte Ayrsley NC)

i’ve never once had a problem here. never! i’ve written a few reviews and i’ll keep doing so (:

It was a very pleasant experience and surprise!! From now on, it will be my first option when available

Sun shade did not work. Only negative. We arrived at 11:55 pm and was given a late chexkout(nice) but the sun coming in kind of ruined the plan to sleep in late.

Front desk service was terrible. Did not tell us that we had to request to have room cleaned. Asked for more towels and front desk said they didn’t have time to deliver and we had to come to front desk. Attitude of front desk help made us feel unwanted. Didn’t say thank you or can we help you. Will never stay at this hotel ever again

sound insulation is terrible，you can hear flush toilet from the upper floor tv sound next door

The staff was great! Hotel very clean and convenient. You could walk to near by eateries or entertainment.

The placement seems to be in a fairly new, modern area that includes apartments and shops in a "quaint" area with somewhat of a village aesthetic. Parking was easy though it seems you have to approach the hotel from the back? The lobby was clean and spacious. There are multiple elevators and they are responsive so you don't have to wait a long time for them. The room I stayed in was nice but it was small and modern/minimalist almost to a fault; it kind of felt like staying in a storage unit. Overall, everything was clean and the stay was pleasant. I would definitely stay here again.

My stay was great except the bed was not comfortable and I asked for more pillows and never received them.

We love Trus. This one was no exception. The staff was friendly, and the room was clean