인기 샬럿 코트야드 호텔

우리가 들어간 순간부터 우리는 직원들에게 깊은 인상을 받았습니다. 우리는 매우 도움이되었고 체크인 과정을 원활하게 만든 프론트 데스크 직원이 인사했습니다. 엘리베이터에서 열쇠를 두 번 들고 어려움을 겪었고 직원 중 한 명이 내가 잘못한 일을 보여주었지만 완전히 무능하다고 느끼지 않는 방식으로 처리했습니다. . 그는 믿을 수 없을 정도로 은혜로웠다. 그와 책상에 있던 다른 젊은 여성은 우리가 도착하거나 떠날 때 항상 우리를 확인하고 있었습니다. 그들은 너무 개성 있고 재미있었습니다. 나는 그들에 대해 충분히 좋은 말을 할 수 없습니다. 그들은 묻는 데 몇 분 안에 여분의 담요를 보냈습니다! 방은 조금 빡빡했고 약간의 TLC가 필요합니다. 그러나 그것은 매우 깨끗했고 가구는 훌륭한 상태였습니다. 침대가 너무 편하다고 생각했는데 남편은 그렇지 않았습니다. 그러나 우리는 집에서 그 전투를 칩니다. 나는 욕실 세면대가 샤워 시설과 화장실에서 분리되어 있다는 것을 좋아했습니다. 그것은 우리 둘을 동시에 준비할 수 있게 해주었습니다. 샤워 헤드는 큰 물 흐름으로 환상적이었습니다. 변화의 조명이 좋지 않았기 때문에 숙녀들은 거울을 가져와 소파에 앉아 화장을했습니다. 거기에 빛이 더 좋습니다. 서랍 공간도 거의 없으므로 필요한 경우 옷을 걸 수 있도록 옷걸이를 추가로 가져 오십시오. 위치는 환상적입니다. 샬롯 시내에 가야 할 곳과 가깝습니다. 우리는 마지막으로 시내에있을 때 힐튼에 머물렀고 메리어트 코트 야드와 경쟁 할 수 없습니다. 그리고 메리어트는 비용의 거의 절반입니다. 나는 경쟁보다이 호텔을 강력히 추천 할 것입니다!

Stayed here at the Billy Graham Courtyard in Charlotte . The accommodations and customer service here is amazing ! Jese checked me in and got me in right away. Her customer service was very welcoming and explained the whole layout of the hotel very well so I wouldn’t get lost or need to ask questions where anything is. She’s truly a great receptionist. Will definitely be staying her again and recommend all my friends !

전반적으로 좋은 느낌

I'm a Marriott Platinum member. Don't often stay at Courtyards, but needed to stop over near the airport. My goodness, this is a brand disappointment. King bed with postage stamp pillows that had to have come from Walmart. The electric receptacles don't hold a plug, because they're so worn out. And the room was warm and humid, which smells musty, when I walked in because they're using those occupancy sensors on the thermostats. Definitely going to try one of the newer hotels nearby on my next two stopovers coming up.

The worst customer service ever. We waited, waited, and waited for breakfast while one of the employees sat there on her computer doing nothing. She knew us and another individual were standing there waiting and she did nothing about it. Then, when another staff member finally came out and asked us what we would like, she yelled at me and said she could only do one thing at a time and gave a serious attitude. Why did you ask what we wanted then?? Then, my child ran around the corner to get some water (of which they did not have any restocked cups...although an employee was sitting right there - why put water out if you’re not going to keep up on restocking cups???), he drank directly from the spigot (this happened within a matter of seconds - he is a toddler). The employee who was just sitting there then finally got up and came over to yell at me and said to “watch my kids.” Where was she when we were standing there forever wait for food? Or, if she saw my child trying to get water, why didn’t she come over and tell him she would go get him a cup?? There are so many better ways to handle that situation. My toddler did not know better and instead of berating/yelling at me to “watch my children,” she could have simply informed me, apologized for the lack of cups, and given us some. Instead, she took the entire dispenser away, glared at me, and again told me to watch my children. When I spoke to the manager, he was extremely dismissive, seemed annoyed at my feedback/situation, kept interrupting/talking over me while I was trying to calmly explain, and told him my child should not be drinking from the spigot. Yes I know this!!! Did he think I wanted him to do that?? It’s disgusting and a concern for his health - It was an accident by a child!!!! The manager was highly unprofessional and rude. Avoid this hotel if you can - the worst customer service and awful experience. I would hope this manager and staff would learn from an experience like this, but it seems they are more interested in blaming the customer.

The hotel was clean and appeared to be newly renovated. We liiked that! We were disappointed that the Bistro was only open 1 of the 5 nights that we stayed. The hours were posted to be open until 10, but it was not. The a/c in the rooms was difficult to regulate. Maybe it was us, but we put it at 70 and it was way too cold. Put it at 73 and it it was warm . So inconsistent The room itself was large but the toilet and shower room was small as were the sink and closet. Not much storage in the dresser either. I realize that this is not the fault of this Courtyard, and is the layout of this particular place. Also disappointed that no breakfast vouchers were offered. We are usually given those when we stay at Marriotts where no free breakfasts are provided. We did ask, and were told no. Our stay was definitely adequate, but not our favorite.

By far the best hotel room I have ever stayed in and I travel 12+ weeks a year so I spend a lot of time in hotels! I had a 7th Floor Suite and it was simply amazing with everything I wanted and needed. CLEAN, COMFORTABLE, GREAT STAFF, CONVIENENT LOCATION, AFFORDABLE I could go on and on. Just check them out, you will not be disappointed.

이것은이 새로운 호텔에 대한 세 번째 방문이었습니다. 하이라이트와 힌트: 이 Courtyard는 고속도로와 가까운 고급 지역에 위치하고 있으며 Waverly의 여러 레스토랑에서 도보 거리에 있습니다. Harris Teeter 식료품점도 프로비던스 도로 건너편에 있었습니다. 대부분의 객실에는 음식이나 음료를 위한 작은 냉장고가 있습니다. 주말 아침에는 Courtyard와 주차장을 공유하는 First Watch를 위한 긴 줄이 있었지만 Waverly의 다른 더 빠른 옵션에는 두 개의 현지 베이글/커피숍, 스타벅스 및 Whole Foods가 포함되었습니다. 안뜰에는 오전 10시까지 유료 아침 식사 옵션도 있었습니다. 새 객실에는 전형적인 호텔 복도 소음을 줄이는 출입구 근처에 전략적으로 배치된 일정한 중앙 팬 송풍기가 포함되어 있습니다. 사실 젊은 스포츠 팀원들과 가족들이 호텔에 있었고 밤에 방에서 소음이 들리지 않았습니다. 이 숙박, 우리가 예약한 방 중 하나는 욕조에 안전 레일이 잘 배치되어 있는 접근 가능한 방, 접이식 좌석이 있는 직접 롤인 샤워 시설, 그리고 그 사이에 충분한 공간이 있는 낮은 침대였습니다. 접근 가능한 방이 필요한 사람과 함께 여행하는 경우이 호텔을 추천합니다. 접근 불가 객실에는 짧은 연석, 유리문, 샤워 실에서 출입 할 수있는 세면 도구를위한 시원한 선반이있는 최신 스타일의 대형 샤워 시설이 있습니다. 현장에 더 큰 규모의 피트니스 공간이 있으며 호텔 열쇠로 들어갈 수 있습니다. 실내 수영장이 있었지만 우리는 사용하지 않았습니다. 각 층에는 엘리베이터 근처에 유료 세탁기/건조기도 있습니다.