베스트 웨스턴 플러스 아폴로 인터내셔널 호텔(Best Western Plus Apollo International Hotel)

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great experiences with our trip

Very good room

Pool was freezing. It was the middle of summer. Room service food was excellent and very reasonably priced and delivered promptly. Property was immaculate and service excellent. Staff very helpful and pleasant.

Everything was fine up until I got violently ill after eating at the restaurant Babbingtons. Everything else about the stay was great but the hotel management did not offer to waive the dinner fee even after I was sick.

We booked a room with a King Bed however we got a room with two worn out single bed joined with a Velcro *****. The room was worn out dirty walls with huge burn marks in the carpets. It was really POOR quality despite having a high rating. The room we were in there were parties outside of our window with drunk guests screaming and swearing till Midnight. We went for breakfast in the restaurant. We ordered it took a long time to come and when it did it was really not good. There were 5 - 6 people in the restaurant so it wasn’t busy. On check out I was not asked about my stay so I provided the feedback above the gentleman at reception really did want to know. He did know there was a party outside of our room so offered me a refund for the poor breakfast. ( I did not take the refund I paid in full). I asked about the bed he said we can change the beds to join to singles and call it a King. They charge a premium for this and you could not sleep on it. I could have stayed in a local pub and had a better experience. I travel a lot and stay in all kinds of places I can say after staying at the APOLLO THIS HOTEL WAS SHOCKING.

Overall very happy with our stay. We were upgraded to the king suite but the spa didn’t work which was disappointing but otherwise lovely. Food was delicious and the service was excellent.

I found receiving multiple messages asking what time we would arrive and then suggesting we upgrade by bidding on services. I found the breakfast disappointing that it wasn’t a buffet style for hot food as well. I had informed the hotel we would arrive at some time in the afternoon but I still received a phone call in the middle of a lunch party I was asking the same thing again. Very irritating.