힐튼 가든 인 찰스턴 워터프런트/다운타운(HIlton Garden Inn Charleston Waterfront/Downtown)

Trying to get up to the hotel room was confusing and wasn’t made clear to us at check in. Only certain elevators went to certain floors, and hauling all of our stuff and 3 kids made this a hassle. Hotel was nice but pricey for what you get/location. Overall we enjoyed our stay.

The property was not convenient to downtown as advertised. The rooftop bar was not open because of a staff shortage. Breakfast was not included As advertised.

Can’t recommend this place due to their policies and management. There are better options for sure.

I was very disappointed with the hotel. It was dirty not a good service at all. I don’t recommend it

Always had to wait on front desk staff. Manager complained to us about staff. Dining area was noisy. Ice machine on first floor unplugged.

Asked if I would be willing to change type of room I reserved since they needed it. We agreed. When we entered room there was dead roach on the floor and what looked like dead roach parts and oil stains on the bathroom tile. I called desk and someone came and swept and mopped. We slept with the light on both nights to kept bugs away Cost was high compared to the quality and upkeep of the property

Not terrible, but starting to be a very worn-down looking place. It was nice that it was pet friendly, had a bar, and on-site restaurant. However, breakfast is not included. There isn't any information given about meals/room service given at check-in or in rooms which would be great! There was a 1" gap under door that we placed a towel against to avoid light/noise. Definitely expected better from a $400 /night room and a HILTON.

Rooms weren’t ready on time , ice machine broken, microwave broken, rude customer service

The team was truly excellent—warm and hospitable. We told them we were celebrating and they took fantastic care of us. Great parking options. However the hotel itself has some issues. The doors aren’t well done and you can very clearly hear conversations from the corridor. The bed was very uncomfortable.