홀리데이 인 클럽 베이케이션스 빌리지 리조트 앳 레이크 팔레스타인, IHG 호텔(Holiday Inn Club Vacations Villages Resort Lake Palestine)

Everything at the resort was great. The waterpark was an additional cost which we did not realize until we arrived. The room was great. Only negative was the above neighbors were unbelievably load all night long so sleeping was difficult.

I have stayed here before and had a wonderful experience. This time it was dirty and hard to get and help. The room was dirty upon our arrival. It had a bag of trash from the previous renter. The guest bath tub was filthy and was stopped up. I called the front desk and asked for someone to take care of the issues. It took them 4 calls and two days to help me.

Room conditions was ok. but smells really bad. smells like smoking cigars... not good for childrens and adults too.

It was safe but was not convenient of location the elevator didn’t work so had to walk down stairs have a bad knee and the room was full of flys and bug’s literally had to cover up food .

The air conditioning went out during our stay, the weather was over 100 degrees. We had to wait 8 hours for the air to get fixed. This caused us to miss scheduled activities. We had to spend another $200 to stay an additional night so our kids could complete the activities we committed to.

The customer service was awesome! They allowed adequate time for us to stay before checking out. The key card/wristlet was so convenient. The time was a little slow for receiving assistance with a maintenence issue and getting towels. Overall, we enjoyed our stay!

This is our 2nd time visiting this location. First time we had a great experience. The 2nd time we were expecting the same but we were met at our room with bags of dirty laundry at our door. The front desk took care of our issue quickly and our family had an awesome stay.

It was a friendly and respectful and great stay with my family.

Jonny was excellent! He was very knowledgeable and was able to accommodate me and my family. Jonny deserves a merit increase!