레지던스 인 바이 메리어트 - 샴페인(Residence Inn Champaign)

房間寬敞舒適，早餐也豐富

*******를 통해 객실을 예약했습니다. 우리가 도착했을 때 모든 객실이 체크인되었으며 이용 가능한 객실이 없다고 들었습니다. 모든 것이 우리 쪽에서 지불되었습니다. 그녀는 모든 방이 체크인되었음을 한 번 이상 반복했습니다. *******라고 전화하여 담당자와 통화할 수 있도록 전화를 주었는데 갑자기 그 이유는 우리가 귀하의 이름을 잘못 입력하고 상황이 변경되었기 때문입니다. 모든 방이 체크인되고 처리되었다는 말을 듣고 갑자기 우리 방을 이용할 수 있게 되었습니다????? 그날 우리가 8시간 동안 여행을 했고 시간도 늦었다는 점을 고려하면 매우 이상하고 답답했습니다.

체크인은 괜찮았습니다. 87세의 엄마가 보행기를 사용하기 때문에 화장실은 아주 좋았습니다. 우리가 들어갔을 때 타일에서 카펫으로의 전환은 약 6~8인치를 제외하고는 어두운 오리 테이프였으며 흐트러진 카펫이었습니다. 풀아웃(매우 불편한) 소파에 놓을 담요가 없었습니다. 소파 옷장에 놓인 시트는 사용한 것 같았어요… 피곤해서 다른 방으로 옮기고 싶지 않았지만 비용이 청구되지 않도록 접수처에 카펫에 대해 알려 줬어요. 9파운드 포메라니안을 데리고 다녔기 때문이에요. 샤워기의 수도꼭지도 사용하기가 매우 어려웠습니다.

밤낮으로 와이파이도 없고, 샤워실에 찬물도 없고, 남편이 화상을 입었고 그 이후로는 샤워할 때 수도꼭지를 열 방법이 없어 샤워를 할 수 없었습니다. 아침 식사에는 주스가 없습니다. 그들은 우리에게 밤의 비용을 상환할 것이라고 말했고 지금은 그럴 수 없다고 말하고 있습니다.

I picked this hotel as I needed an oven to prepare food to take for a family gathering. At check in I was informed that there would be no breakfast in the morning because it was Christmas. She also added that she didn’t think any restaurants would be open. So a trip to the grocery store to purchase some additional food happened. Upon returning to the hotel, I was in need of some ice. The ice machines on the first and second floor were not working and there was no machine on the third. Back to the front desk where I was informed that the machine was on the fourth floor but they were doing renovations on that floor. She actually got the ice for me. The toilet continued to run, the carpet is pulling out of the ***** in the kitchen area and actually hurt my feet to walk on it. The people above us sounded like they had 8 children who were running and jumping all evening. This was probably one of the worst experiences I have ever had at a named brand hotel.

At 7am construction started in the room above us! The banging and pounding of carpet being installed was absolutely ridiculous and loud. We should have never been put into our room!

The room was very worn, and extremely hot. The thermostat on the fourth floor, where our room was, must have been broken. It was easily 85 plus degrees in the hallway. The coolest we could get our room was 70, which was uncomfortable for us because we like a cool room at 60° for sleeping. The only way we could get the room down to 70 was by opening both windows. Having to open the windows in November seemed very ridiculous. Another problem was that on Thanksgiving morning, the free breakfast was unavailable. No one told us that there would not be breakfast on Thanksgiving, so we had nothing purchased in advance. There were no places locally to get breakfast as it was Thanksgiving Day either. I couldn't do laundry because the soap dispensers were broken and there was no soap at the desk The biggest disappointment of stay, was that the pool and hot tub, which were a main reason for us to pick this hotel, were closed at the time of our stay. The indoor pool and indoor hot tub are permanently closed. This information was given to us by the staff. Unfortunately, that information was not provided on the website. Interestingly enough, after I complained about the pool being closed, all information about the hotel having a pool was removed from the website. I knew this particular hotel had a pool, because we stayed there last year and used it. The saving grace was the staff. They were incredibly helpful and pleasant despite the many disappointments the hotel itself offered.

No manager on duty from Friday through Sunday on a very busy weekend. Staff was insufficiently trained and unable to reach manager on call to resolve a room issue. Hotel was run-down. There was insufficient parking.