We had our sons wedding at this venue which was great. Food was great, wedding venue was great, staff were very professional. However we paid what I consider a large sum of money for a 2 bedroom villa for 2 nights. Our living room air conditioner did not work, the bedroom door would not close & we had no bath towels in the 2nd bedroom. All was reported to reception on day of arrival. Was told the maintenance man would be there before 10am on the Sat to take a look at the air conditioner. He was a no show so we had no living room air conditioner all weekend on what was an extremely humid weekend. However by far the most disappointing part of our experience with this accommodation was that we were out of our villa by the required 10am but were over helping pack up wedding party villas (who didn't have to be out until 11am) and then took all the keys back by 11am all together. Staff member at reception told us we had been charged a late checkout fee on our villa because we hadn't handed the key back in by 10am. I Straight away wrote an email to the manager to which they were supposedly getting back to me by the end of the week. It's now 5.10pm on Friday afternoon and no contact has been made.
번역