We stayed at the Hilton Cardiff for four days at the end of March 2023. We really enjoyed our stay! The people at reception made us feel very welcomed, and couldn’t have been nicer! ALL of the people who work here were extremely friendly and helpful. We wanted to give a special thank you to Mark, the night manager. He was always cheerful - at the beginning AND at the end of his shift in the morning, which is not easy! He even kindly got us a bucket of ice very early one morning when my wife hurt her knee as she was stepping out of bed and the bed rolled away from her. We spoke to Mark about the incident, and hopefully, by now, they have fixed the “rolling coasters with no brakes on the box springs” problem. Mark was so kind and concerned about her fall that he checked on her twice - right after the incident and even the next day, which was the last day of our stay. The breakfast buffet had an excellent variety of hot and cold food offerings and was maintained to perfection by the attentive and efficient staff! The buffet was hosted by Bassam, who was very personable and interesting to talk with. The executive lounge was lovely, with beverages and a few snacks available throughout the day. There is an evening manager’s reception and some savory finger foods were offered each night. Our room had a stunning view of Cardiff Castle and the castle grounds! We would happily return to Hilton Cardiff, and we thank them for making our stay really memorable and pleasant. As a side note, we took the Cardiff Castle Ghost Tour and highly recommend it! It’s great to be able to tour the castle at night, and the two hosts were full of fun facts and historical information about the beautiful and “over the top” decor of the castle!
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