더글라스 암스 호텔(Douglas Arms Hotel)

I wrongly booked 2 tooms. I told the hotel soon afterwards. They said the second booking was cancelled. Not only have i paid for two rooms, a further deduction has been made from my account for the cost of a room. So i have paid twice now for a room which was cancelled soon after the initial booking. I have several times communicated this error, but no restitution has been made. BEWARE! This is fraudulent.

Was good budget accommodation with first class accessories ie a jacuzzi. No staff at night had to use online team who were able to fix our issues remotely.

Paid extra to be able to pay at premises and cancel if my plans would change but turns out that I still had to pay in advance and my stay was non refundable! No staff at hotel whatsoever to help with anything. I had to call them to find out what room number I'm staying at! My pillows were with feathers and I'm allergic but couldn't change since nobody was at premises to help with anything! I'm really glad that I spent only about 10hrs at that place. I will do my best to avoid this particular chain in future.

Few problems checking in. Eventually got in. There were a few things we needed and I messaged and they were sorted out straight away. We were expecting a games room but were told they didn’t have one. This is featured on the advertisement. I suggest that pic is taking off. The room was standard and clean enough. Shower was great. There is a kitchen that you can use. Loads of shops to go in near by.

Room large and comfortable enough. Bathroom still had empty containers from previous guest in shower area. Disagree with the £50 hold on my credit card which sti hasn't been removed after 3 days - and was more than the cost of the room itself. Self service communal kitchen area was a nice addition.

Excellent service provided