그란드 호텔 티메오, 어 벨몬드 호텔, 타오르미나(Grand Hotel Timeo, A Belmond Hotel, Taormina)

Good view, good location, good service! We meet their staff Noemi at front desk, she is very nice and helpful! Very good experience! Will definitely come back again!

房間很不錯，大的有點空曠，但是kingsize bed還是兩個床墊拼在一起的，我不喜歡這個，酒店bar位置非常棒，景色優美，酒調的也好。總體服務很熱情，但是reception有一位工作人員讓我感到不舒服，當我想定shuttle bus的時候，他反覆強調此項服務僅針對住店客人，而我明明已經和他説了我住在酒店，我不確定他的反覆強調是base on我是亞洲人還是base on我穿的很草率，總之讓我感到不適。希望加強員工培訓。

服務太好了，環境很好很值，還為酒店發了小紅書

世界上最棒的酒店之一。

First of all, every positive word on the previous reviews is spot on! This unique hotel adjacent to the ancient Greek theatre is beautiful, vintage, restful, and grand! When I left the hotel, I told the general manager (Massimiliano) I had one word for his grand hotel: “Elevated”. And trust me it is elevated in more ways than you might think! The architecture and common rooms and hallways and setting of the hotel are classic and vintage. It is a historical property with strategic location. My suite completely spoiled my wife and I. Thank you Giulia for helping us secure the elevated suite category. This hotel has attracted royalty, celebrities, writers, and non-famous folk like me for decades. It is obvious why this hotel has such a rich history – and is a magnet. Your primary view across the landscaped park leading down to the sea and then up in the distance to Mount Etna is spectacular! You will be hard pressed to surpass the views and tranquility that Timeo offers. We decided to come to eastern Sicily about a year ago. Early on I decided to build the entire Sicily trip around one hotel: the Timeo. We stayed in two other hotels (one in Noto and the other Belmond by the sea), but the main attraction was the Timeo and my hunch it would be special. It was. I worked extensively with the concierge desk to set up daily excursions, guides, and dinners. They made many recommendations and we eventually settled on a five-day trip based out of Taormina for northeastern Sicily. It was fantastic, and time was built in for the Timeo pool and some time to explore the hotel grounds, and of course the town of Taormina. The concierge desk literally made our trip. In particular Santi, Cristina, and Roberta were all stars and are as warm as they were helpful. Enzo at the front desk was also a delight to work with. All of these individuals felt like you had known them for years. It was not just team work; it was a family of staff all pulling in one direction to please and welcome my party. I cannot thank you enough! Excellent job front desk and concierge team! They are elevated! The food and beverage service from breakfast to dinner and from the bar to the pool was over the top. If you like a custom breakfast to get the day started – this is your place! One of the best breakfast setups I have seen anywhere. The Otto Geleng dinner was very nice and a good way to conclude our Timeo stay! The food and beverage experience was exceptional and yes – elevated! Last, the general manager Massimiliano was very kind and attentive to our small group. He spoke with me on several occasions and came over to our breakfast table one morning to check in. His attention to his guests is authentic and personal and elevated. He is the leader and is so professional in delivering an experience that will stay in your memory bank for a really long time. Of course, his well-trained staff are exceptional and work so hard, but every successful team must have a leader and Massimiliano is

This is our fifth stay at a Belmond hotel and the previous three stays have been phenomenal. This is why we chose the Hotel Timeo over the Four Seasons in Taormina. However, if this was our first Belmond experience we would never be back. Before our arrival, we were e-mailing the concierge to figure out parking cost. In our e-mail exchanges, the concierge never mentioned the issues with finding the parking entrance to the hotel. We put the hotel in Google maps and it led us to the city center and we couldn’t get to the hotel. We ended up driving blindly around the narrow streets until we by chance found the back entrance where you can pull in with a car. Given the difficultly of finding the parking lot, one would think the concierge would include instructions when we were e-mailing back and forth about parking. Upon arrival, we were told to sit in the bar area and someone would come check us in. We just sat and waited for 15 minutes with no one coming and not even an offering of champagne or some other welcome drink. Not the type of service or welcome we’ve ever seen at a Belmond. The front desk as a whole seems to be lacking compared to other properties. We booked transfers to the other Belmond property on the first day and they were just not in the system when we went to confirm. We also have a very early flight out tomorrow morning so asked the desk about our luggage and car for the very early departure. Their response was to just call down when we are ready and someone will come. No proactive effort to handle our check out but rather a sense we can just figure it out at 3AM. Our biggest issue is the room. While recognizing we booked an entry level room, one would still hope a €1,300 per night room would be nicer than your standard Marriott. The room is extremely small even for us coming from NYC with the bed right next to the front door so you are woken each morning by people in the hall. The bathroom is very tiny along with the shower. I’d take a chain hotel’s shower over here. While I know Belmond will say it’s a historic hotel, all Belmond are in historic structures but they don’t make their rooms cramped. In addition, the room is extremely dated and in need of a refresh. There are no charging ports by the bed and the whole aesthetic shows it has not been updated in probably 20 years. Lastly, as other reviews have mentioned, the hotel seems either understaffed or just lacking in a sense of guidance. Staff seem to just to the absolute minimum with no one coming to refill drinks at breakfast and in the evenings needing to ask for the complimentary canapés to be brought over.

Good property with very poor front desk service. The room booked was not given because "they were full" and the attitude was very poor

Must dine at the restaurant. Great views, food and staff. Daniele was taking care of us and provided truly exceptional service. He was wonderful and very accommodating. Highly recommend ordering the artichokes and tortellini with prawns. Cheers!